How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ricky - Expert Tech Your Own Question
Ricky - Expert Tech
Ricky - Expert Tech, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4370
Experience:  5+ Years in Tech Support
98270431
Type Your Mac Question Here...
Ricky - Expert Tech is online now
A new question is answered every 9 seconds

My iPhone is disabled how can I get it back on. ICloud.

Customer Question

My iPhone is disabled how can I get it back on
JA: What Operating System (OS) are you running on your iPhone?
Customer: iCloud
JA: How long has this been going on with your iPhone? What have you tried so far?
Customer: putting in my code I thank it have lock on me how do I unlock it
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Mac
Expert:  Ricky - Expert Tech replied 17 days ago.

Hi, my name is Ricky and I will do my best to help you today. If your iPhone is disabled, you will need to plug it in to your computer and open iTunes on your computer. Then you will see instructions to reenable the phone.

Customer: replied 17 days ago.
My iPhone seven is lock so how can I unlock it
Expert:  Ricky - Expert Tech replied 17 days ago.

If your iPhone is disabled, you will need to plug it in to your computer and open iTunes on your computer. Then you will see instructions to reenable the phone.

Customer: replied 17 days ago.
No I do not have a phone number for it
Customer: replied 17 days ago.
Can I change my code to under unlock it
Customer: replied 17 days ago.
Can I change my code to unlock it
Expert:  Ricky - Expert Tech replied 17 days ago.

You cannot unlock it without plugging it into a computer with iTunes.

Customer: replied 17 days ago.
So what can i do
Expert:  Ricky - Expert Tech replied 17 days ago.

Do you have a computer?

Customer: replied 17 days ago.
Yes
Expert:  Ricky - Expert Tech replied 17 days ago.

Please open iTunes on your computer. Then plug your iPhone into the computer with the USB cord.

Customer: replied 17 days ago.
Ok
Expert:  Ricky - Expert Tech replied 17 days ago.

Thank you

Customer: replied 17 days ago.
So what I do now
Expert:  Ricky - Expert Tech replied 17 days ago.

Have you opened iTunes and plugged in your phone?

Customer: replied 17 days ago.
Ye
Expert:  Ricky - Expert Tech replied 17 days ago.

Okay, a dialog box should come up when you do that, did you see that?

Customer: replied 17 days ago.
No we’re will it be
Expert:  Ricky - Expert Tech replied 17 days ago.

It should just pop up in the middle of the screen. What do you see on the phone's screen?

Customer: replied 17 days ago.
iPhone is disable
Expert:  Ricky - Expert Tech replied 17 days ago.

Does it say "try again in X minutes" under that?

Customer: replied 17 days ago.
Connect to iTunes
Expert:  Ricky - Expert Tech replied 17 days ago.

Okay, in iTunes, please look at the top left to see if there is a small icon with a picture of an iPhone. Click that.

Customer: replied 17 days ago.
We’re are you
Expert:  Ricky - Expert Tech replied 17 days ago.

Did you see my request above? In iTunes, please look at the top left to see if there is a small icon with a picture of an iPhone. Click that.

Customer: replied 17 days ago.
I do not see it so we can later
Expert:  Ricky - Expert Tech replied 17 days ago.

Okay if you cannot do it from your computer the only other way is to bring it to an apple store. Unfortunately, all Apple stores are closed due to COVID-19 at the moment.

Customer: replied 17 days ago.
No I will text u back
Expert:  Ricky - Expert Tech replied 17 days ago.

Okay, thank you

Customer: replied 17 days ago.
In five minutes
Expert:  Ricky - Expert Tech replied 17 days ago.

Okay