Mac

Ask Mac Questions and Get Answers from Experts ASAP

Connect one-on-one with {0} who will answer your question

Related Mac Questions
Need to get into old phone and access photos from the cloud.
need to get into old phone and access photos from the cloud … read more
Dustin
Dustin
Support Technician
8,437 satisfied customers
It has been a day.... my elderly mom's phone was not
It has been a long day.... my elderly mom's phone was not receiving text messages so I had her power it off and turn it back on last night but she was having trouble with it not resetting. I was able … read more
Rafi
Rafi
IT Manager
Bachelors of Science
1,143 satisfied customers
My mother-in-law has an iphone 6s that recently performed an
My mother-in-law has an iphone 6s that recently performed an automatic update. Then it asked for a passcode and she entered numbers until the phone was disabled. She is 83 and has no idea what her icl… read more
BobC
BobC
Masters
813 satisfied customers
Second opinion do not close] cannot remember apple id
second opinion do not close] cannot remember apple id passcode and I have tried to reset and it won't work I can't get any apps … read more
Your Solution
Your Solution
Software Developer and Project Manager
Master in Science
592 satisfied customers
I'm trying to help my mom and it's asking to approve this
I'm trying to help my mom and it's asking to approve this iphone on another device. When I go to icloud on her mac I don't see any messages or a place to approve the iphone. Her iphone is already a li… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,333 satisfied customers
I bought an Apple 6s iphone at a garage sale today. When I
I bought an Apple 6s iphone at a garage sale today . When I brought it home and charged it up I found out it had been connected to the sprint network. I would like to connect to the cellular one netwo… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
1,255 satisfied customers
My mom has an old iPhone and she has pictures that she would
My mom has an old iPhone and she has pictures that she would like to see, but she forgot her passcode.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,783 satisfied customers
Apple: My grandmother gave me a iPhone 6s Plus the screen
Apple: My grandmother gave me a iPhone 6s Plus the screen was crack got it fix she caught a stroke she doesn't remember the 6 digit password ***** Apple ID what to do? … read more
Jon
Jon
Bachelors Degree
1,132 satisfied customers
I don't know my Apple ID passcode. IPhone 8 Plus not sure
My mom was using her late husbands phone until she bought a new one from at&t. They downloaded her old onto her new and she doesn't know the Apple ID passcode. … read more
OakdaleTech
OakdaleTech
Owner
6,184 satisfied customers
The iPhone is disabled and when we connect to iTunes, we
the iPhone is disabled and when we connect to iTunes, we can't remember the security questions... what to do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,783 satisfied customers
Help!. I'm visiting my Mom in Los Angeles. She is 99 years
Help! My name is***** I'm visiting my Mom in Los Angeles. She is 99 years old. Her name is Eliza (Lyda) Boyer. I was trying to download the Kindle app on her iPad, but she had several passwords in her… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,783 satisfied customers
Can't get my moms Itunes to recognize her iPhone. He iPhone
Can't get my moms Itunes to recognize her iPhone. He iPhone is locked because she forgot her passcode. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
One of my daughter's classmates used her phone and when she
One of my daughter's classmates used her phone and when she gave it back to her this message appeared: "iphone is disabled." Try again in an hour. She tried an hour later, and after an hour this messa… read more
Dustin
Dustin
Support Technician
8,437 satisfied customers
Iphone 6s is disabled, don't want to restore it and lose
iphone 6s is disabled, don't want to restore it and lose everything. Is there anything that can be done? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,783 satisfied customers
My daughter's iphone 6s locked up this afternoon and we
My daughter's iphone 6s locked up this afternoon and we haven't been able to get in it. It was working fine when she typed in her password ***** morning but then all of a sudden it said her password *… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
24,475 satisfied customers
We carried my wife's new I phone 6s back to the Sprint store
We carried my wife's new I phone 6s back to the Sprint store where purchased on Dec. 2. The phone will not respond to her passcode or finger on the home button. When we have gotten it open, it has not… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,818 satisfied customers
We just got my daughter an Iphone 6s. She had backed it up
Customer: ***** ***** We just got my daughter an Iphone 6s. She had backed it up on Sunday and then when she got the new phone, she took pictures on it yesterday. My husband did a restore this morning… read more
Ashik
Ashik
Master's Degree
10,583 satisfied customers
My mom and I both recently just purchased the iPhones 4s. We
My mom and I both recently just purchased the iPhones 4s. We are very pleased with them however we are having one problem. I was searching through apps when I found one she might like to check out so … read more
Josh
Josh
It Support Specialist
Associate Degree
8,307 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,574 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

John T. F.

John T. F.

Apple Consultant

2,783 satisfied customers

20+ years in the computer/Mac industry

Vinod Menon

Vinod Menon

Support Specialist

2,559 satisfied customers

worked as a Tech support Associate for Apple products

David

David

Mac Support Specialist

2,310 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x