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I purchase protools 12 and cant get it install. Mac el
i purchase protools 12 and cant get it install JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: mac el capitan JA: How long has this been going on with your Ma… read more
David
David
Mac Support Specialist
Bachelor's Degree
2,310 satisfied customers
Here it goes: engineer working with Mac since the 90s I work
Hi I am Audio engineer working with Mac since the 90s I work with protools sessions and QuickTime files predominately.I've been making back ups of all my projects and work to LTO drives cassettes from the last 10 years. My back up process consists in transferring from my local drive or network to an external FireWire or some other kind of discs. Then I use those drives in another machine where the LTO Drive is to make the back up. One thing very important in this equation is that is that the machine where the LTO is it's a Mac G5 with leopard system. It never gave me any problems until recently... The thing is that lately if I pass A project to a drive and then open it on that G5 suddenly all the files and folders become unreadable, they are not deleted, they're only not readable anymore. If I open them in my more recent Mac with High Sierra the same thing happens. Their extension works the icon from the Files works but they are unreadable. If these files are already back up to LTO the majority of times these files are in good shape if I restore them from the LTO CASSETTE drive. But The files that I have to be back up suddenly they become unreadable. It's like If their permissions where wrong. I tried to change them but nothing happens I still cannot read the files.If anybody here can give me some light of the problem could be so great because my work depends on these back ups.Thank you so muchPabloMac Pro 5.1 high Sierra 12 core 3.46 64RamMac G5 Leopard dual core 2.23 3.5Gb Ram. Hp LTO 5 drive BRU Backup and restore software. … read more
David
David
Mac Support Specialist
Bachelor's Degree
2,310 satisfied customers
I'm getting a problem with my Mac and ProTools program. When
Hello Pearl, I'm getting a problem with my Mac and ProTools program. When I try to import an audio file into Pro Tools, I get the following box: Could not complete the Import Audio command because Ass… read more
Hema Malini
Hema Malini
B Tech
465 satisfied customers
Just installed protools le7 with mac g5 pro. Mixing only not
just installed protools le7 with mac g5 pro. Mixing only not recording. Can only get three voices working out of 24. Can't switch on any other voices. Noticed the ones working had dyn greyed out and t… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
688 satisfied customers
I have an iMac 27 with OS 10.7.5 downloadedI have an m-audio
I have an iMac 27 with OS 10.7.5 downloaded I have an m-audio pre usb amp which I am trying to hook up to my iMac. I have downloaded drivers I am told are for this device. My systems preferences shows… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
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I changed my password. As a result I cannot receive emails
I changed my password. As a result I cannot receive emails in my Mail inbox. … read more
Ashik
Ashik
Master's Degree
10,269 satisfied customers
I have Protools 10.1.3 and I am unable to run Protools
I have Protools 10.1.3 and I am unable to run Protools because I upgrade my Mac operating system to Sierra. Is there a affordable solution for this problem? … read more
Mike
Mike
Mac Medic
Some college
8,574 satisfied customers
I have a protools 8 hd and need to fix this error "DAE can't
Hi i have a protools 8 hd and need to fix this error "DAE can't get audio from the drive(s) fast enough Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to the… read more
Tim
Tim
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457 satisfied customers
My pro-tools wont load. It doesnt get past setting perifierals
My pro-tools won't load. It doesnt get past setting perifierals and initilizing controls. I just installed it, how can i get this working?… read more
Mike
Mike
Mac Medic
Some college
8,574 satisfied customers
I have recently bought an iMac, never before used any Mac computer,
I have recently bought an iMac, never before used any Mac computer, always Windows. I want to use it in a small home recording studio combined with ProTools. The first few days it worked perfect, then… read more
Mike
Mike
Mac Medic
Some college
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logic pro 9wont open reason protools garage band, itunes whats
logic pro 9wont open reason protools garage band, itunes whats the problem please help NEW MAC USER… read more
Mike
Mike
Mac Medic
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protools LE 8.03 mac mini 2.53 Intel core 2 Duo 0S 10.63 4GB
protools LE 8.03 mac mini 2.53 Intel core 2 Duo 0S 10.63 4GB 1067 MHZ DDR3 rosetta installed Protools keeps locking up exasperating, have to force quit losing recorded material. any ideas? Thanks Roge… read more
Ashik
Ashik
Master's Degree
10,269 satisfied customers
I have a Mac OSX 10.6.2 (Snow Leopard). After installing ProTools
I have a Mac OSX 10.6.2 (Snow Leopard). After installing ProTools 8, I find it is not compatible to my Mac even tho I have confirmation of installation. Found I had to install ProTools 8.0.3. Did that… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
hello, i have mac os x 10.4 i need to install 10.5 leopard
hello, i have mac os x 10.4 i need to install 10.5 leopard to run protools. which should i buy i c diffrent ones but i just dont know which to get 10.6 snow leopard does not work it say i need a intel… read more
loadedmind
loadedmind
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Associate Degree
358 satisfied customers
i have mac osx 10.3.9 i have protools 6.4.1 cant up grade any
i have mac osx 10.3.9 i have protools 6.4.1 cant up grade any higher because protools 6.4.1 version wont run on nothing higher when i go on myspace i cant send emails blogs or nothing i bought a micro… read more
John P
John P
Bachelor's Degree
422 satisfied customers
Im very new to Mac and I just got an older Powermac G5 10.3.9,
I'm very new to Mac and I just got an older Powermac G5 10.3.9, I would like to use it to run Protools. Protools requires 10.5. Can anyone PLEASE talk me through what I need to do?… read more
MacTechTrainer
MacTechTrainer
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Hi i have a questioin about my Powerbook G4, I am trying to
Hi i have a questioin about my Powerbook G4, I am trying to run my mbox 2 pro protools 7.4 but the system shuts down everytime i try to open protools, could you tell me please whats going on with that… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
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281 satisfied customers
I am trying to purchase a camera (like Isight) for my sons
I am trying to purchase a camera (like Isight) for my son's computer. He has a Mac Mini that is about 4 years old running version 10.4.9 I believe.... can't upgrade because he runs ProTools LE. New ca… read more
Aggie Mac Master
Aggie Mac Master
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Meet the Experts:

Mike

Mike

Mac Medic

8,574 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

John T. F.

John T. F.

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Vinod Menon

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David

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Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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