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It is very possible that you have a malware virus present which depending which ones they are can uninstall any possible way of scanning your system for threats and can also just cause havoc on your system.... I would recommend that you let me take a look and deploy tools from my remote client
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1/ You MUST be on a computer to do this, mobile devices/tablets will not work
2/ Click HERE to get started…
3/ A file ConnectWiseControlClient will automatically download to your computer.
You must OPEN this file to make the connection to me.
Macs being Macs you may have to go to system preferences and security to allow 3rd party apps