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I have a replacement phone and I have tried to restore it…

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I have a replacement...

I have a replacement phone and I have tried to restore it from an iTunes backup and icloud backup from my computer. Neither has worked. It’s still set up like a new phone with none of my info. I still have the old phone that works, it was just replaced due to battery issues. How can I accomplish the... Read full answer

I have a replacement phone and I have tried to restore it from an iTunes backup and icloud backup from my computer. Neither has worked. It’s still set up like a new phone with none of my info. I still have the old phone that works, it was just replaced due to battery issues. How can I accomplish the restoration of my settings to the new phone?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows

Technician's Assistant: When did you last update your iTunes?

I just installed it on my computer Thursday by it’s a newer computer and I hadn’t installed before. So it hasn’t been updated since the install.

Submitted: 8 months ago.Category: Mac
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Answered in 4 hours by:
10/7/2018
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 23,357
Experience: Over 20 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

If you log on to icloud.com can you see your information there?

Are you getting any specific error messages, or is your old information simply missing?

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Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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