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I cannot access my emails on my iPad and iPhone. Over one…

Customer Question
I cannot access my...

I cannot access my emails on my iPad and iPhone

Technician's Assistant: When did you last change your password ***** Apple ID?

Over one month ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but it keeps bringing up a different phone number which is useless

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am happy to start from scratch for both iPad and iphone

Submitted: 10 days ago.Category: Mac
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Answered in 4 minutes by:
7/11/2018
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 10 days ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
can you explain me a bit more about this

What email service do you use?

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Mike
Mike, Mac Medic
Category: Mac
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