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My DP8 is seriously malfunctioning after I switched MIDI…

Customer Question
My DP8 is seriously...

My DP8 is seriously malfunctioning after I switched MIDI from controller to Kong M1. (Switched back, but problems continue

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

MacBook OS X 10.9.5

Technician's Assistant: What version of OS X are you running on your MacBook?

Where do I find that?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your MacBook? What have you tried so far?

I had Sweetwater tech remote a few times. My Mac technician ?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can’t answer that

Submitted: 2 months ago.Category: Mac
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Customer reply replied 2 months ago
I am overwhelmed by this and have other business. Can you contact me later on my cell(###) ###-#### or email***@******.*** ? Thanks
Customer reply replied 2 months ago
Dealing with pending open heart surgery
Answered in 1 day by:
6/21/2018
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Mac OS X 10.9.5
Customer reply replied 2 months ago
What “operating system”???
Customer reply replied 2 months ago
No, it’s a software issue
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