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We forgot the password for our ipad. How do we get it or fix…

Customer Question
We forgot the password...

We forgot the password ***** our ipad. How do we get it or fix the problem?

Technician's Assistant: When did you last change your password ***** Apple ID?

A long time ago. We have not used the ipad for a while. We have never changed apple ID

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No - how do I do that?

Submitted: 2 months ago.Category: Mac
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Answered in 2 minutes by:
6/1/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the iPad asking you to activate it? Or this is the passcode it asks for?

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Customer reply replied 2 months ago
It is asking for the password ***** we tried what we thought was it and it kicked us out after multiple tries
Customer reply replied 2 months ago
are you still there or do I need to spend $39 for you to fix
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes but I need to know please, Is the iPad asking you to activate it? Or this is the passcode it asks for?

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