Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It seems frozen. When I try to put my password 4 numbers in,

Customer Question
It seems frozen...

It seems frozen . When I try to put my password ***** numbers in, it won't even budge

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Seems like recently

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Maybe it's overloaded, or is that such a thing?

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
6/1/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Thank you

Ask Your Own Mac Question
Customer reply replied 2 months ago
Stop on theanswer, I fixed it ! Do not take money out of that account please . CANCEL.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My granddaughter forgot her iCloud I'd and password to her
My granddaughter forgot her iCloud I'd and password ***** her iPad mini so it's locked. And I won't ! know how to get it to work again. … read more
Cris
Cris
62 satisfied customers
My iPad is frozen, it says it is charging when it is not,
My iPad is frozen, it says it is charging when it is not, and I can't play games or internet. I'm using my husbands iPad right now … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My 6s has alwYs worked perfectly. Today I got it from my
My 6s has alwYs worked perfectly. Today I got it from my purse and it won't turn off and appears it is stuck on magnified apps screen. Enormous pictures that I can only see small part. It's frozen. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Just purchased a new iPhone 7 and I'm trying to set up but
Just purchased a new iPhone 7 and I'm trying to set up but It won't ecept my passwords even the passcode send to me by apple. … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
My Microsoft Word account on my iPad has been frozen. I
My Microsoft Word account on my iPad has been frozen … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Can not get past the password screen, I tried the cammand
can not get past the password ***** I tried the cammand and R key on startup and it won't let me reset the password … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
It has become frozen. Stuck on 3d app screen and won't
It has become frozen. Stuck on 3d app screen and won't budge. If I power off and then on, I come back to same app screen, and nothing opens. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I updated it recently and it keeps locking up when I try and
I updated it recently and it keeps locking up when I try and set it up. Now siri is freaking out talking to me. When I type a number she says the number and the letters, but it won't register. So, i c… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
PLEASE HELP!! My name is XXXXX XXXXX i cannot log into my acct--i want
PLEASE HELP!! My name is XXXXX XXXXX i cannot log into my acct--i want to take down my acct but evertime in put in my email and passwoed, it goes right to my husbands page… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I opened my iPad and saw the message "Not Enough Storage -
I opened my iPad and saw the message "Not Enough Storage - can't be backed up because not enough iCloud storage" with the choice of two buttons, Close or Settings. This in itself is nothing new - I al… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have been looking up and listening to hymns to choose to
I have been looking up and listening to hymns to choose to buy an album to use for my fathers interment. The iTunes seems to have frozen. I turned off and charged overnight to see if that would help b… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an I PHONE 3G. I had it connected to the computer. It
I have an I PHONE 3G. I had it connected to the computer. It was getting a download when an unknown error occurred. Now my phobne seems to be frozen. It just show the apple logo and it will not do any… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I've just upgraded my ipad for the first time and it now
i've just upgraded my ipad for the first time and it now says it maybe damaged and cannot be activated… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have late 2009 24" iMac. Earliert this year the display appeared
I have late 2009 24" iMac. Earliert this year the display appeared to degrade and fragment at random times and then the beast would freeze. I doubled the memory (4 to 8) think that the latest version … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I was working on word document when a rainbow circle appeared.
I was working on word document when a rainbow circle appeared. It does not show up other than the document. What should I do?… read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
Hi, Were using a 2010 imac and the program were having
Hi, We're using a 2010 imac and the program we're having trouble with is imovie. I think the trouble started when we tried to add audio clips ('voice-overs'). The system is basically locked up, in per… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My mail is showing that it is open, but it wont actually pull
My mail is showing that it is open, but it won't actually pull up or look like it's open. Has worked 100% perfectly for 4 years, Imac G5, OS X 10.4.11 - Last night it suddenly asked me for a password … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My iPhone (1st gen), wont let me use the green slide bar at
My iPhone (1st gen), won't let me use the green slide bar at the bottom, or enter my password (which includes an 8) using the bottom row of numbers. The cancel slide at the top of my screen works, and… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x