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Need to unlock Tryied with carrier I waisted over 48 hours.

Customer Question
Need to unlock Tryied...

Need to unlock Tryied with carrier I waisted over 48 hours

Technician's Assistant: When did you last change your password ***** Apple ID?

More than 2 years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Will that unlock my phone so I can change carriers

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That’s it

Submitted: 24 days ago.Category: Mac
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Customer reply replied 24 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 24 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
6/1/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 24 days ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 46,460
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the exact wording of the message you have on the phone?

Please let me know

Ask Your Own Mac Question
Customer reply replied 24 days ago
SIM card not supported
Mac Support Specialist: Richard, Apple Software Engineer replied 24 days ago

Where did you originally purchase the phone from?

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Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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