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How can I recover my Apple ID password when it will not let…

Customer Question
Hello, how can I...

Hello, how can I recover my Apple ID password ***** it will not let me click anywhere to chance my password? I also need to change my Apple ID because I have a new email address.

Technician's Assistant: When did you last change your password ***** Apple ID?

When I bought this I Phone 10 about 3 months ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tried. It ask for my password, since I can’t recover it,,

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to be able to get an app. Been trying for a week.

Submitted: 2 months ago.Category: Mac
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Answered in 2 hours by:
6/1/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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