Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a letter that I am trying to get a hard copy of to…

Customer Question
I have a letter...

I have a letter that I am trying to get a hard copy of to send/deliver. I have two thumb drives. A thumb drive is now in the portal. How do you save something to the thumb drive? I have two messages on my desktop: both say 'Disk not ejected properly.' What do I do?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

MacOS High Sierra desktop

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Is not macOS High Sierra Version 10.13.4 the answer? Where else would I look?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your Apple device? What have you tried so far?

In my old desktop I plugged the thumbdrive into the keyboard. This new keyboard does not have any portals. I tried to put the two thumb drives in portals in the back. I called the computer business where I bought this one and he suggested that I turn it over and I did. It went in and he said to call you but then I thought maybe I should use the newer thumb drive. So now I have two Disk not ejected properly notes.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have a FedEx thumb drive and one from the school system here.

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 2 months ago
It has been over 8 minutes. I have waited long enough. You suggested that I spend $5 to get help from Just Answer when I already have a subscription to My Apple. I want my $5 back. You never answered my question!
Answered in 41 minutes by:
6/1/2018
Mac Support Specialist: TD White, Mac Enthusiast replied 2 months ago
TD White
TD White, Mac Enthusiast
Category: Mac
Satisfied Customers: 48
Experience: Sr. Agreement Admin Advisor at Apple Inc.
Verified
Hello, Thank you for contacting JustAnswer.com, my name is ***** ***** I’m a Mac Specialist and IT Tutor of over 15 years. I will be more than happy to assist you with your support request.A quick question:
• Are you primarily seeking to take the documents from your thumb drives and attach to an email to send off?We apologize for the delay, I just found your question, but I can definitely help you, if you still seek it.Thanks,-TD
Ask Your Own Mac Question
Customer reply replied 2 months ago
Thank you for your time but I found what I wanted by 'googling' How to save to a thumb drive.
Mac Support Specialist: TD White, Mac Enthusiast replied 2 months ago

No worries, I am glad you were able to find a solution to your question:)

If you need a refund for your deposit or payment, please visit: http://ww2.justanswer.com/contact-us

You will be able to receive assistance from JustAnswer.com Customer Support on that page.

I will opt out of your question now.

Thank you very much for using JustAnswer.com!

Best Regards,

TD
"The MacTechTrainer"

Ask Your Own Mac Question
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Mac Question
Customer reply replied 2 months ago
No and I have cancelled.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot the administrators passcode. 10 years ago or more
I forgot the administrators passcode JA: When did you last change your password ***** Apple ID? Customer: 10 years ago or more JA: Did you try resetting through Apple's online account reset tool? Cust… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I'd like to use TimeMachine on my MacBook Air (macOS Sierra
I'd like to use TimeMachine on my MacBook Air (macOS Sierra 10.12.6) to back it up to a Seagate 1Tb USB drive (BackUp Plus Slim). Although the Seagate drive is Mac compatible, I've read somewhere that… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Why doesn't iPhoto work on my computer anymore??? The icon
why doesn't iPhoto work on my computer anymore??? The icon is there with a big white "X" through it … read more
TD White
TD White
Mac Enthusiast
48 satisfied customers
My Book Duo -- how do I set the drives up as Raid 0 and Raid
My Book Duo -- how do I set the drives up as Raid 0 and Raid 1 on a Mac? I'm running a MacBook Pro and High Sierra. … read more
TD White
TD White
Mac Enthusiast
48 satisfied customers
Unable to upgrade to High Sierra from Yosemite. I get "The
Unable to upgrade to High Sierra from Yosemite. I get "The Recovery server could not be contacted."I have tried Terminal command: ntpdate -u time.apple.com and also sudo ntpdate -u time.apple.com. The… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I can't get my MacBook Pro to start up. Mountain Lion. I was
Mountain Lion. I was having an issue with Outlook 2011 - searches not working and had tried using Spotlight to index Ran the following from terminal … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
After attempting to install the latest iTunes, I keep
After attempting to install the latest iTunes, I keep getting "Finder quit unexpectedly". If I try to open iTunes or safari, I get the same error except it replaces "Finder" with the appropriate app. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a mid 2011 MacBook pro that is running Yosemite. I
I have a mid 2011 MacBook pro that is running Yosemite. I need to erase the computer's hard drive and reinstall an operating system (without an apple ID), so that I can give it away. I successfully er… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I need to upgrade to a newer OS. I have a Mac OSX version
I need to upgrade to a newer OS. I have a Mac OSX version 10.6.8 and need a 10.9 or later. Software update does not identify any updates available for my machine. My model identifier is an iMac 11,2 a… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
I'm about to replace my internal hard drive on my Mac based
Hey Ashik - I'm about to replace my internal hard drive on my Mac based on your recommendations last week. Couple questions first:This is the drive I'm planning to install: https://amazon.com/gp/produ… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MacBook Pro I can't get past the loading bar, Idk, About a
I've tried the command r. The opt, comm, r and p I've tried the comm S and the shift and power… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Wipe clean my hard drive. MAC OS Sierra. None I am giving
wipe clean my hard drive JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: MAC OS Sierra JA: Have you installed any updates recently? Custome… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My mac desktop, which runs on snow leopard 10.6.3 wont boot
My mac desktop, which runs on snow leopard 10.6.3 won't boot up. The computer makes a whirring noise, like it is trying to turn on, but that's it. The screen stays dark. I have turned it off and retri… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I am trying to download a typing program on a mac at school.
I am trying to download a typing program on a mac at school. The CD will not eject - no matter what I try. I have tried to restart holding down the mouse, attempted through disk utility, and tried to … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I accidentally deleted Safari from my Mac and now I have no
I accidentally deleted Safari from my Mac and now I have no way of getting on the internet. How can I recover Safari from my trash?!!!… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Is there a way to force a disk to eject Its telling me a
Is there a way to force a disk to eject? It's telling me a "device" was not properly removed and then it's telling me that that it's in use and to close all applications. I used the routine disk eject… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have a macbook pro. I inserted a cd into the drive and it
I have a macbook pro. I inserted a cd into the drive and it appears the computer did not 'read' it - it did not show up on the desktop. When I push the eject button nothing happens, the disc remains i… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
SUPER DISK CONNECTED TO IMAC SPINS AND DATA NOT RECOGNIZED
SUPER DISK CONNECTED TO IMAC SPINS AND DATA NOT RECOGNIZED BUT IF I CONNECT SAME SUPERDRIVE TO ANOTHER MAC WILL RECOGNIZE EXTERNAL HARD DRIVES ARE RECOGNIZE ON COMPUTER BUT NOT SUPERDRIVE OR THUMB DRI… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x