Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My husband just got a new apple iPad, and he already forgot…

Customer Question
My husband just got...

My husband just got a new apple iPad, and he already forgot his password ***** so he now cannot open it. How can he fix that

Technician's Assistant: When did you last change your password ***** Apple ID?

My husband has forgotten his apple iPad code, cant get in.....Help!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

What does that mean

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

This a generation 6 apple ipad

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
5/31/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

Do you have a computer you can plug your device into?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My husband cannot remember his iPad pass code we just got
My husband cannot remember his iPad pass code we just got these yesterday … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I cannot remember my passwprd and I am at a friends's place
Andy, I cannot remember my passwprd and I am at a friends's place as she can maybe help me with getting a new password. what do I do? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My i pad mini has been restored but its asking me for the
my i pad mini has been restored but its asking me for the exsisting i cloud id my husband messed up on it instead of putting icloud he put @yahoo.com … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
My IPad has been locked up and I can't remember my password.
My IPad has been locked up and I can't remember my password. Help! … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I forgot my passcode and can not open my i pad. I tried to
i tried to set it up yesterday but got bussy and did not finish it. and when i try to finish it was locked … read more
Don Williams
Don Williams
BS
15 satisfied customers
I need a new password for my husband's apple ipad He has
I need a new password for my husband's apple ipad He has forgotten his password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I was given an apple Ipad by my friend and as he has
Hi I was given an apple Ipad by my friend and as he has forgotten his Icloud Id I cannot get into it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My husband is just setting up his ipad, but did not write
My husband is just setting up his ipad, but did not write down his passcode and can't remember it. So he cannot go any further with setting it up, what can he do now? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I'm trying to set up my brand new ipad. apple sent my access
I'm trying to set up my brand new ipad. apple sent my access code to my cell phone which is 2 hours away at my moms house and she is asleep and probably cant figure out my phone anyway. I called in an… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My husband has an I phone 6 and has forgotten his pass code
My husband has an I phone 6 and has forgotten his pass code and password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My husband cannot sign into his ipad. We have tried to reset
My husband cannot sign into his ipad. We have tried to reset his password ***** keep getting a message "Activation Lock" which requires his original password ***** was used when he set up his account.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My husband's ipad shows that its locked and he cant get it
My husband's ipad shows that its locked and he cant get it to unlock. … read more
Cris
Cris
62 satisfied customers
Think it's got some sort of spyware. What is this screen
Think it's got some sort of spyware. What is this screen recording … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I cant unlock my ipad. I am on windows 10. My brother gave
yes my brother gave me his old ipad and he can not remember the logon or password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I losr my password to my ipad. Never. Nothing. I know the
i losr my password ***** my ipad. JA: When did you last reset your username and password? Customer: never JA: Have you installed any updates recently? Customer: yes JA: What troubleshooting have you t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to log into iCloud and it said my Apple ID has
I am trying to log into iCloud and it said my Apple ID has been locked. It is the same password ***** my apple ID but I cant get into it. I changed my password. … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
The ipad air is a new device purchased for my son as he
The ipad air is a new device purchased for my son as he requires it for school next year. We set up a password ***** put it away. Months later when we attempt to use it, we discover that he has forgot… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
We have bought 2 6s plus i phones. we had 2 5c's. I forgot
Hi pearl my name is***** we have bought 2 6s plus i phones. we had 2 5c's. I forgot my password ***** id for my phone and I got locked out. I did get my contacts, but not messages and pics, my number … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x