Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Forgot password. Forgot password. Followed directionson

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: When did you last change your password ***** Apple ID?

Forgot password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Followed directionson settings

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Gave all information on phone and got phone call to go toapple/recover

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
5/31/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about password. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 2 months ago
I answered all questions on settings app and got a call to go to apple/recover
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Ok. Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Activation lock. The last time it had this same issue about
the last time it had this same issue about a year ago … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My iPhone is locked because I don't know my passcode or my
My iPhone is locked because I don't know my passcode or my password ***** with my email … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I have tried for two days to recover my Apple Password.
I have tried for two days to recover my Apple Password. Can't add new apps without it … read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
6 satisfied customers
I got my purse stolen with my i phone in my purse i
hi my name is ***** ***** got my purse stolen with my i phone in my purse i purcashed a new phone now im trying to get on my i cloud account i cannot remeber my password ***** user # … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I can't remeber my Apple ID password. I have been trying for
I have been trying for a few days it locked me out I think. I have never used it since I got my Iphone … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
Forgot apple id &password. Its my wifes phone she forgot
its my wifes phone she forgot passcode and she disabled it . went to apple store and got disable off ,now i need new apple id&password … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I'm trying to activate my new phone - and all I get is
Second opinion] i'm trying to activate my new phone - and all I get is stupid nonsense about my ID - i haven' recieved an email to continue! so I have no phone service!!! thinking of an android!!! … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Need to reset i phone password, probably little while ago in
i phone does not work call on land line (###) ###-####… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
My iphone6 got locked up some how n now I need my icloud
Hello my name is ***** ***** got locked up some how n now I need my icloud password ***** get in, but when I go in n do my apple id it will not let me get an email in my phone to change my password … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
IPhone 6s is disabled. Iphone6s. Shelled ite is forgot her
iPhone 6s is disabled JA: What Operating System (OS) are you running on your iPhone? Customer: Iphone6s JA: How long has this been going on with your iPhone? What have you tried so far? Customer: shel… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I am currently in an apple account recovery to reset my
I am currently in an apple account recovery to reset my password. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
138 satisfied customers
I forgot my password. Over a year ago. I don't know how
I forgot my password JA: When did you last change your password ***** Apple ID? Customer: Over a year ago JA: Did you try resetting through Apple's online account reset tool? Customer: No, i don't kno… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
My husband gave me his iPhone 6s but he forgot the restore
my husband gave me his iPhone 6s but he forgot the restore password ***** erase all dataand restore to factory settings the first passcode but the one in the settings … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
This is not my six try. The password I was using no longer
This is not my six try. The password ***** was using no longer works I want to the AT&T store they gave me a new one I got home and tried it and it didn't work help me get a password ***** will work … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I can't find my microsoft account information or my skype
I can't find my microsoft account information or my skype account information to log in to buy Mac Office Word … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Change user name and password, Been quite sometime do not
Changed my yahoo e mail address want to change apple i d to match … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I am trying to activate my iPhone but I forgot either or
I am trying to activate my iPhone but I forgot either or both of my apple ID and and password. HELP...Ronnie… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Apple store acxcount does not accept my p[assword fir appleid. forgot
Apple store acxcount does not accept my p[assword fir appleid. forgot password XXXXX password XXXXX wrong email that dors not belong to me. forgot password XXXXX for my birthdate but when I enter it s… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x