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Thank you. My iMac would not recognize my aol password. I…

Customer Question
Hi, thank you....

Hi, thank you. My iMac would not recognize my aol password. I even deleted the email account on the mac to see if that helped and now I am trying to rebuild or add the aol account and therefore must put in my email address with email and my password ***** then aol won't recognize my password.

Technician's Assistant: What version of iTunes are you using to sync your iMac?

12.7.5.9

Technician's Assistant: When did you last reboot?

About three hours ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I cannot think of it. I was trying to stop so much phishing and spam so I changed my password. Maybe that will help

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/31/2018
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,061
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 months ago

Are you able to access your email on web?

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Customer reply replied 2 months ago
Thank you. I am sorry, also, because I have spent hours trying to correct this.
Customer reply replied 2 months ago
If I use Safari, I can get into my AOL email account
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 2 months ago
I'd rather not, thank you.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 2 months ago
you can't help me unless I do the Secure Remote Assistance? I just paid with the assumption that you could help me.
Customer reply replied 2 months ago
I am referring to the $5
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 months ago

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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