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I cancelled iTunes several weeks ago, and was supposed to…

Customer Question
I cancelled iTunes several...

I cancelled iTunes several weeks ago, and was supposed to get a check for everything that was cancelled, but I am still getting charged! Help! What should I do?

Technician's Assistant: When did you last update iTunes?

When I cancelled everything several weeks ago; maybe 6 weeks ago-

Technician's Assistant: What have you tried so far with your iTunes?

Nothing.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Only if you think there is something I should let them know.

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/31/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iTunes Charges. I've only just come online now and would like to assist you with your question.

Did you use reportaproblem.com?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
No. I didn't use reportaproblem.com-is that what I should use?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Then you did not go to the correct place to ask for a refund. All issues have to be processed through that site if you want them resolved.

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Customer reply replied 2 months ago
This is taking way too long; I have updated the payment information two times!!!
Customer reply replied 2 months ago
WHY is this taking so long???
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Customer has requested a Secure Remote Assistance, but payment failed

Please contact customer service to resolve this issue. 1(###) ###-####/strong>

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Customer reply replied 2 months ago
I have been waiting 10 minutes.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Customer has requested a Secure Remote Assistance, but payment failed

Please contact customer service to resolve this issue. 1(###) ###-####/strong>

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Customer reply replied 2 months ago
I thought I had cancelled all the iTunes monthly charges, and was told I would get a check. I talked to the iTunes person several weeks ago, but noticed I still was charged for iTunes monthly things, AND I never got a refund check!!! I want to be sure all monthly subscriptions really were cancelled!
Customer reply replied 2 months ago
I AM DESPERATE!!
Customer reply replied 2 months ago
WHAT SHOULD I DO TO PAY THE FEE??
Customer reply replied 2 months ago
HELP!!!
Customer reply replied 2 months ago
I DO HAVE A CREDIT CARD NUMBER SET UP FOR THIS.
Customer reply replied 2 months ago
I am receiving NO response whatsoever from the 'Mac Support Specialist.'
Customer reply replied 2 months ago
I am sending information online !
Customer reply replied 2 months ago
There is evidently not a Mac Support Specialist available on line, after all.
Customer reply replied 2 months ago
I have never received the refund check from this service.
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