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Just got a new (refurbished) I pad and can't activate it to…

Customer Question
Just got a new...

Just got a new (refurbished) I pad and can't activate it to apple or the cloud

Technician's Assistant: When did you last change your password ***** Apple ID?

I can't recall, not recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but they wanted to send verification info to a phone # I no longer have

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Its not a Mac, but no, nothing else

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
5/31/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

Is it aleady signed into an account?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
I have had an apple acct on phones, pc, and previous ipads
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

That was not what I asked at all.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Is it aleady signed into an account?

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Customer reply replied 2 months ago
not yet, I'm try to add it to my acct
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

But, is it already signed into one? Like are you at the activation screen?

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Customer reply replied 2 months ago
i have gone back to the very beginning..at "hello"
Customer reply replied 2 months ago
i am at the quick start screen
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Right, is there an account already filled in with *** for suggestion?

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