Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My old Apple ID not being recognized, 12.7.5 just upgrade,

Customer Question
My old Apple ID...

My old Apple ID not being recognized

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

12.7.5 just upgrade

Technician's Assistant: When did you last reboot?

This morning

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My mom is using my old I7 and her ID keeps popping up asking for password

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
5/31/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Thank you
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I am sorry,***@******.*** is not an Apple ID. Do you have any other apple ID with you?

Ask Your Own Mac Question
Customer reply replied 2 months ago
That's why I was wondering; I have been using it since I got my first I phone
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can I have your regular email address?

Ask Your Own Mac Question
Customer reply replied 2 months ago
My sister has set up a new apple ID on my old I7, which is***@******.***
Customer reply replied 2 months ago
That's my regular email address, and right now I am having trouble receiving and sending email in my phone
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can I have the phone number that you use with your Apple ID which ends with ‎•••• ••60?

Ask Your Own Mac Question
Customer reply replied 2 months ago
my phone number does not end with **60
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

In this case, You can reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-**** and verify your account information. They are available from 7AM to 10PM CST 7 days a week.

Ask Your Own Mac Question
Customer reply replied 2 months ago
That is my mom's phone; 852-90831060
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

A message with instructions has been sent to Mom’s iPhone (iPhone 6). Use it to finish unlocking your account.

device Mom’s iPhone 6

  • Tap "Unlock Account" in the notification shown on your iPhone 6.
  • Follow the onscreen instructions to unlock your account.

If you don’t have access to Mom’s iPhone?

Ask Your Own Mac Question
Customer reply replied 2 months ago
My mom's I6 is in Hong Kong and I am in Guam
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

In this case, You can reach Apple Account Security team over the phone at 1-***-***-**** and verify your account.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Dad got my Mom an iPad, I am the daughter, but I don't
Thank you! My Dad got my Mom an iPad, I am the daughter, but I don't remember quite well if I set it up for her, if I used my apple Id … read more
Harry
Harry
2,175 satisfied customers
My Apple ID has been disabled for some reason. I have an
I have an iPhone and an iPad Air. My mom brother and step dad all share my moms Apple ID … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Gave my mother my old iPhone 4s. It tried to update and now
Gave my mother my old iPhone 4s. It tried to update and now says it needs to be activated. She doesn't remember her iCloud account and password. Had to get her phone transferred back to her old flip p… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
My mom is locked out of her I phone. Last year. And they
My mom is locked out of her I phone JA: When did you last change your password ***** Apple ID? Customer: Last year JA: Did you try resetting through Apple's online account reset tool? Customer: Yes an… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
MY MOM IPAD MINI GOT LUCK AND SHE FORGOT HER APPLE ID AND
MY MOM IPAD MINI GOT LUCK AND SHE FORGOT HER APPLE ID AND PASSWORD … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Help!. I'm visiting my Mom in Los Angeles. She is 99 years
Help! My name is***** I'm visiting my Mom in Los Angeles. She is 99 years old. Her name is Eliza (Lyda) Boyer. I was trying to download the Kindle app on her iPad, but she had several passwords in her… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My mom is deaf and can't talk she forgot her password for
My mom is deaf and can't talk she forgot her password ***** her iPad Air and she can't acces her email account which is***@******.*** to reset it so what should she do … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I bought my wife a new iPad to replace her old one, and
I bought my wife a new iPad to replace her old one, and going through the set up when asked to enter. Her Apple ID and pass word it also asked for her phone number, which we have but since t … read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
My mom has lost her Apple ID -- can we reset it for her. She
my mom has lost her Apple ID -- can we reset it for her. She is 92 years old!! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My mom has a apple mini ipad and she forgot her pass word
my mom has a apple mini ipad and she forgot her pass word how can you help me with that she is 75 years old and how much will it cost me to get that fix also she is here with me … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I upgraded to an iphone 8 last night through Verizon. I was
I upgraded to an iphone 8 last night through Verizon. I was able to sync the iphone using itunes. Itunes had an old inactive email for me. I changed it to my current email and changed passwords. So fa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My mom forgot her apple ID and password and the phone is
My mom forgot her apple ID and password ***** the phone is disabled. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
My mom's ipad was set up with her cloud account being
My mom's ipad was set up with her cloud account being associated with a yahoo account that no longer exists and she cannot remember her security questions for that account. She has a new apple id, but… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
My wife and I bought Iphone 5 (two) a week ago. We also Have
My wife and I bought Iphone 5 (two) a week ago. We also Have an Ipad and Mini Pad. I just set up her Apple ID. Apple does not recognize my old Apple ID which we were both using. When I go online to se… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I plugged in my iPhone 6, which used to be my mom's, to my
i plugged in my iPhone 6, which used to be my mom's, to my laptop for iTunes, which used to be my moms…so it had all of her stuff on it. well when i went to restart my phone all of her stuff is gone! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Tx response. Unfortunately the recommended steps which we
Hi, tx for ur response. Unfortunately the recommended steps which we took on several occasions are not working. What steps should we take next? Looking forward.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My wife and I just purchased two I phones to replace her iphone
My wife and I just purchased two I phones to replace her iphone 4 and my iphone5.we also purchased a new i pad. Originally I had an iphone and ipad. when she bought her the i phone 4 it was downloaded… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
FaceTime not connecting Background info. =============
FaceTime not connecting Background info. ============= Before migrating to iCloud, my mom and I were sharing the same apple ID (I know... We shouldn't have done that!). Once we migrated our accounts t… read more
Cris
Cris
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x