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I have my moms old iphone 5c and i am stuck at the
I have my moms old iphone 5c and i am stuck at the activation lock screen. I just need help unlocking it. She doesnt use her old email account and she doesnt remember the password … read more
Justin Johnson
Justin Johnson
Owner
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I don't know my Apple ID passcode. IPhone 8 Plus not sure
My mom was using her late husbands phone until she bought a new one from at&t. They downloaded her old onto her new and she doesn't know the Apple ID passcode. … read more
Justin Johnson
Justin Johnson
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My wife gave our son her old I ph to our son Darrick( he
My wife gave our son her old I ph to our son Darrick( he lost his) I'm retired and he looking for a job. Your help could save some dollars. Darrick says, “all I need is moms access code to Apple and o… read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
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My Dad got my Mom an iPad, I am the daughter, but I don't
Thank you! My Dad got my Mom an iPad, I am the daughter, but I don't remember quite well if I set it up for her, if I used my apple Id … read more
Harry
Harry
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My Apple ID has been disabled for some reason. I have an
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Jon
Jon
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Gave my mother my old iPhone 4s. It tried to update and now
Gave my mother my old iPhone 4s. It tried to update and now says it needs to be activated. She doesn't remember her iCloud account and password. Had to get her phone transferred back to her old flip p… read more
Jon
Jon
Bachelors Degree
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My mom is locked out of her I phone. Last year. And they
My mom is locked out of her I phone JA: When did you last change your password ***** Apple ID? Customer: Last year JA: Did you try resetting through Apple's online account reset tool? Customer: Yes an… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
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MY MOM IPAD MINI GOT LUCK AND SHE FORGOT HER APPLE ID AND
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Pete
Pete
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Help!. I'm visiting my Mom in Los Angeles. She is 99 years
Help! My name is***** I'm visiting my Mom in Los Angeles. She is 99 years old. Her name is Eliza (Lyda) Boyer. I was trying to download the Kindle app on her iPad, but she had several passwords in her… read more
John T. F.
John T. F.
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Two Decades Field Experience
2,386 satisfied customers
My mom is deaf and can't talk she forgot her password for
My mom is deaf and can't talk she forgot her password ***** her iPad Air and she can't acces her email account which is***@******.*** to reset it so what should she do … read more
AnswersByEric
AnswersByEric
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Associate Degree
415 satisfied customers
My mom has a apple mini ipad and she forgot her pass word
my mom has a apple mini ipad and she forgot her pass word how can you help me with that she is 75 years old and how much will it cost me to get that fix also she is here with me … read more
AnswersByEric
AnswersByEric
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Associate Degree
415 satisfied customers
I upgraded to an iphone 8 last night through Verizon. I was
I upgraded to an iphone 8 last night through Verizon. I was able to sync the iphone using itunes. Itunes had an old inactive email for me. I changed it to my current email and changed passwords. So fa… read more
Richard
Richard
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IT Manager, Consultant
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My mom forgot her apple ID and password and the phone is
My mom forgot her apple ID and password ***** the phone is disabled. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
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My mom's ipad was set up with her cloud account being
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Justin Johnson
Justin Johnson
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My wife and I bought Iphone 5 (two) a week ago. We also Have
My wife and I bought Iphone 5 (two) a week ago. We also Have an Ipad and Mini Pad. I just set up her Apple ID. Apple does not recognize my old Apple ID which we were both using. When I go online to se… read more
Richard
Richard
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IT Manager, Consultant
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I plugged in my iPhone 6, which used to be my mom's, to my
i plugged in my iPhone 6, which used to be my mom's, to my laptop for iTunes, which used to be my moms…so it had all of her stuff on it. well when i went to restart my phone all of her stuff is gone! … read more
Josh
Josh
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Associate Degree
7,320 satisfied customers
Tx response. Unfortunately the recommended steps which we
Hi, tx for ur response. Unfortunately the recommended steps which we took on several occasions are not working. What steps should we take next? Looking forward.… read more
Ashik
Ashik
Master's Degree
9,361 satisfied customers
My wife and I just purchased two I phones to replace her iphone
My wife and I just purchased two I phones to replace her iphone 4 and my iphone5.we also purchased a new i pad. Originally I had an iphone and ipad. when she bought her the i phone 4 it was downloaded… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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