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I recently updated my operating system to High Sierra on my…

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I recently updated my...

I recently updated my operating system to High Sierra on my Mac book Pro. Up till now I could just open Lightroom to upload pictures. It would "see" my camera and I could import pictures. Now it doesnt "see" my camera. i just talked to Mac support. They suggested that an update is needed for my camera. Please help.

Technician's Assistant: When did you last update your Lightroom?

Unknown.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. I think that's it.

Submitted: 2 months ago.Category: Mac
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Answered in 16 minutes by:
5/30/2018
Mac Support Specialist: Aaron B, Computer Support Specialist replied 2 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Mac
Satisfied Customers: 581
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. I can help you via Secure Remote Assistance or this chat. What is the brand and model of your camera?

Thanks,

Aaron

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Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Lightroom. I've only just come online now and would like to assist you with your question.

Can you update Lightroom?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
got Adobe support and was ablt to update Lightroom. Seems to be working now.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

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