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I have lost my Skype account as I could not remember my

Customer Question
I have lost my...

I have lost my Skype account as I could not remember my password

Technician's Assistant: When did you last update Skype?

About a year ago

Technician's Assistant: What have you tried so far with your Skype?

I have tried all combinations of what I thought was my password

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

But no luck

Submitted: 2 months ago.Category: Mac
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Answered in 23 minutes by:
5/30/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May i know if you have tried resetting password ***** your Skype account?

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Customer reply replied 2 months ago
Skype would not let me, it kept asking for my old one. I typed in 5 possibles and then it told me it was useless and I would have to ask for a new Skype which means I will lose all my old contacts
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I have your Skype email address so that I can check for the password ***** options from my side?

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Customer reply replied 2 months ago
mister.carrot
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

How would you like to get your security code?
1.Email da*****@diala.greenpeace.org
2.I don't have any of these

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Have you received any code on this email address***@******.*** please let me know the code.

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Customer reply replied 2 months ago
No, this email was changed to***@******.*** and the "diala" was made redundant
Customer reply replied 2 months ago
This happened several years ago
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Okay, May I know if you have any other email address which you can access now please let me know that.

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Customer reply replied 2 months ago
all others were disabled when I retired
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Check your email***@******.*** for a message from the Microsoft account team and let me know the code.

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Customer reply replied 2 months ago
2732
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Okay, May I have your first name and last name,birth date?

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Customer reply replied 2 months ago
David (this has been Dave with other email addresses) Roberts, 15/01/51
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

let me know the Country/region where you created your account?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Please let me know State/Territory?

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Customer reply replied 2 months ago
I cannot remember but I was on a ship a sea and everything was done through satellite
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Let me know Postal Code?

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Customer reply replied 2 months ago
My current one?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Yes, let me know your state and also postal code of your current one?

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Customer reply replied 2 months ago
I am currently in Canada but normally live in UK at post code SA487PT
Customer reply replied 2 months ago
But when I lost my Skype I was at post code SA460AP
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Please let me know constituent England,Northern Ireland,scottland,wales?

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Customer reply replied 2 months ago
Wales
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I know Other passwords you've used for this account?

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Customer reply replied 2 months ago
strebor60, strebor63, strebor65, strebor66, strebor67. All of those could also have had an upper case "S"
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Have you used any of the Microsoft products below with your account before?

1.Outlook.com or Hotmail

2.Skype

3.Xbox

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Customer reply replied 2 months ago
Only Skype
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Have you ever purchased something from Microsoft before, such as software, a device, or a subscription?

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Customer reply replied 2 months ago
No
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

What email address did you sign up for Skype with?

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Customer reply replied 2 months ago
it was either***@******.*** OR***@******.***
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Please confirm one of the email address?

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Customer reply replied 2 months ago
I cannot remember because our system was changing over at that time. I think it was the first one***@******.***
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Provide the names of 3 contacts from your contacts list (first and last names, or Skype names)?

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Customer reply replied 2 months ago
anne dingwall, thijs notenboom, matt kirkwood
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

Have you ever paid for Skype before?

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Customer reply replied 2 months ago
Never
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