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My wife let her 9 year old grandson play on her i. My wife
My wife let her 9 year old grandson play on her iPad. Since then she has been locked out and has never used iCloud and has no idea of an ID or password ***** with such an account. How can she proceed? … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
I'm trying to get information about changing a password for
Mike, I'm trying to get information about changing a password ***** an ITunes Account that was apparently set up by my Grandson. He borrowed by I-Pad , set up an Itunes Account and I'm now attempting … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am trying to log onto my 2nd gen Apple I Pad using my
I am trying to log onto my 2nd gen Apple I Pad using my long established ID:***@******.***. My password ***** always been: Budlight48. When we purchased a new 2017 model in April this year, I had give… read more
John T. F.
John T. F.
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Two Decades Field Experience
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My wife has passed in January this year i have tried some of
my wife has passed in January this year i have tried some of her usual pass words to open her ipad now i am locked out i wish to use the pad and also save what she has on the pad photos contacts etc c… read more
David L.
David L.
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Unable to open my Ipad. Wants my original password. Have had
Unable to open my Ipad. Wants my original password. Have had it 14 years and do not recall it I WENT ON LINE WITH THIS COMPUTER AND CHANGED IT BUT DOES NOT WORK ON MY PAD. Please excuse me, am 81 and … read more
Karthik
Karthik
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Bachelor of Engineering
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Locked out of ipad - either don't have or can't remember it.
Locked out of ipad - either don't have or can't remember it … read more
Karthik
Karthik
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My wife recently passed away. She had put a passcode in her
My wife recently passed away. She had put a passcode in her iPad which I do not know. Is there any way you can help me unlock her I pad … read more
Cris
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IPad disabled Connect to i tunes on my I PAD? Don't know
Imac (21.5-in h, Mid2010) Processor 3.06 GHz, Intel core i 3… read more
Karthik
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My wifes ipad is locked out and we cannot remember the id or
My wifes ipad is locked out and we cannot remember the id or password. We bought this ipad back in 2013 … read more
Vinod Menon
Vinod Menon
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Master's Degree
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Last week Apple made me change my e- mail address.l was
Last week Apple made me change my e- mail address.l was having massive problems with my i-pad going crazy & we were fiddling around a lot trying to sort it out,which no doubt triggered the response fr… read more
Russell H.
Russell H.
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How to change my wife's, How to change my wife's Apple ID to
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My mini i pad has turn off and says my mini ipad is
my mini i pad has turn off and says my mini ipad is notactive? Ichanged my email address a few months back and did up date my i pad a few days ago so I din't know what the matter is I can't get into i… read more
RandyNetwork Tech
RandyNetwork Tech
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Its lock and I can find my icloud cant remember, its ipad
I did try evething I can open my icloud to activat my ipad its lock … read more
IT Miro
IT Miro
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Bachelor's Degree
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My wife and I just purchased two I phones to replace her iphone
My wife and I just purchased two I phones to replace her iphone 4 and my iphone5.we also purchased a new i pad. Originally I had an iphone and ipad. when she bought her the i phone 4 it was downloaded… read more
John T. F.
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Two Decades Field Experience
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To Michelle only - I am going to get my wife the new IPhone 6. She is worried that she will loose all her photos. When I got mine I had to "convince" them to transfer mine as they said they were not s… read more
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Michelle
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I had an iPad Air 2. It got smashed and I have a new one.
I had an iPad Air 2. It got smashed and I have a new one. I'm trying to get all of my apps and content from the old iPad backup to the new iPad. Problem is everytime I connect the new iPad it does its… read more
Mike
Mike
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Some college
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I have given my iPad to my wife and am trying to sync it with
I have given my iPad to my wife and am trying to sync it with her computer, a MacBook Pro. It will not allow me to sync with the message "The iPad "Marlene Sanders's iPad could not be synced because t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a iPad 1 (IOS 5.1.1) which I want to pass on to my wife. I
I have a iPad 1 (IOS 5.1.1) which I want to pass on to my wife. I want to remove my email address and replace it with hers (Dial.pipex.com). Followed procedures but continue to get error messages. Can… read more
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Jason Jones
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Mike

Mike

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John T. F.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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