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Cant log in to my gmail account ( I have a MAcpro, Ipad and…

Customer Question
HI cant log in...

HI cant log in to my gmail account ( I have a MAcpro, Ipad and Iphoen) and keep getting a pop up message that I need to add my password ***** it doesn't then accept. I have changed my password ***** times now, after prompting in the last few days and can't seem to fix this problem. It seems like its my google acc...but I can receive but can't send emails. Hope you can help?

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday but I am now not sure if I have changed both Apple ID and Google PW!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Now through Google - so I should try Apple reset?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes is the Google pw also the Apple ID or are they difference - ie if I change one do I need to change the other?

Submitted: 2 months ago.Category: Mac
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Answered in 28 minutes by:
5/30/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,186
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Are you currently able to sign in and access your gmail email address with your gmail email password ***** the gmail.com website?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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