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I can't sign in with my apple id because I forgot the

Customer Question
I can't sign in...

I can't sign in with my apple id because I forgot the password ***** I no longer have that email address

Technician's Assistant: When did you last change your password ***** Apple ID?

The most recent password ***** M0nster#21

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Mac
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Answered in 24 minutes by:
5/29/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Can I have the phone number that you use with your Apple ID which ends with (•••) •••-••77?

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Customer reply replied 2 months ago
No thanks. I got it
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Do you still need assistance with your issue?

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Customer reply replied 2 months ago
No but thank you
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

For further assistance, You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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