Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an apple phone an apple tablet and now my grandson…

Customer Question
I have an apple...

I have an apple phone an apple tablet and now my grandson has given me an apple computer and I tried to get it started but it says not available at this time

Technician's Assistant: What Operating System (OS) are you running on your?

Well not being computer savvy it just said os?

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just trying to get it open and I put my password ***** and it said not available at this time

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 2 months ago
I have tried again and it said this item is temporarily unavailable
Answered in 51 minutes by:
5/29/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 812
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.​

Ask Your Own Mac Question
Customer reply replied 2 months ago
It is OS X Yosemite
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

OK so just so I understand correctly, you received a new Apple computer but can not sign in because you do not know the password, is this correct? However, normally when you're trying to sign into a Mac computer user account it does not give you the error that you have mentioned which is " not available at this time".

Are you sure it is the password ***** signing into your apple computer that you need or is it something else you are trying to sign into like the app store? Also, are you sure its an apple computer and not an iPad?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I have an I pad but this is a secondhand laptop
Customer reply replied 2 months ago
I
Customer reply replied 2 months ago
What now
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

Are you able to sign into the computer that has this problem though? If you are able to sign in then I can remote assist. If the problem is you can't sign in then I will not be able to connect.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Well the reason I got in touch was because I can’t sign in
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

OK then I will not be able to remote assist by connecting to your computer so I will need to supply you with some options to try to fix your issue. Only try one at a time as these instructions look hard but they really are not if you go slow and ask questions if needed along the way.

Option #1- Single user mode

1. restart computer and hold the Command key (or the apple key for older keyboards) and the "S" key.

2. wait for terminal to show - this will look like a bunch of white text

3. you can release the keys you did in step 2 once you see the white text appear.

4. when the white text stops loading, type /sbin/mount -uaw

5. press enter

6. type rm /var/db/.applesetupdone

7. press enter

8. type reboot

9. press enter

This will let you create a new admin account when you reboot your computer. If this happens, don’t worry if you don’t see your normal desktop and files. Remember, you created a new admin user account so you will now need to do the following:

1. Click the apple

2. Click System Preferences

3. Users and Groups

4. Choose your old user account on the left side menu

5. Click the “change password” button on the right side menu.

Now you can sign out of your new admin account you had created temporarily and choose to sign into your old original user account and use the new password ***** have just created.

Option #2: Similar to option 1 but a little different

1. restart computer and hold the Command key (or the apple key for older keyboards) and the "s" key.

2. when the white text stops loading, enter in these terminal commands to create a brand new admin account (hitting return after each line):

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

After rebooting you should have a brand new admin account. When you login as the new admin don’t worry if you don’t see your normal desktop and files. Remember, you created a new admin user account so you will now need to do the following:

1. Click the apple

2. Click System Preferences

3. Users and Groups

4. Choose your old user account on the left side menu

5. Click the “change password” button on the right side menu.

Now you can sign out of your new admin account you had created temporarily and choose to sign into your old original user account and use the new password ***** have just created.

Option #3

  1. Turn off your Mac (choose Apple > Shut Down).
  2. Press the power button while holding down Command and R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  3. Choose Utilities > Terminal.
  4. Enter resetpassword (all one word, lowercase letters) and press Return
  5. Select the volume containing the account (normally this will be your Main hard drive).
  6. Choose the account to change with Select the User Account.
  7. Enter a new password ***** re-enter it into the password *****
  8. Enter a new password ***** related to the password.
  9. Click Save.
  10. A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  11. Click Apple > Shut Down.

Now start up the Mac. You can login using the new password.

Ask Your Own Mac Question
Customer reply replied 2 months ago
If you read my original question is that I can’t open the thing
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

The mac computer powers on correct?

Ask Your Own Mac Question
Customer reply replied 2 months ago
Where is the Command key or apple key
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

Well, if you have an apple keyboard, the command or apple button is to the left of the spacebar

Ask Your Own Mac Question
Customer reply replied 2 months ago
Can’t get passed OS X Yosemite install
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

Wait, why are you installing OSX Yosemite? I thought you already had the OS installed you just could not sign in?

Ask Your Own Mac Question
Customer reply replied 2 months ago
No that’s how I thought it had to start
Customer reply replied 2 months ago
This is an apple computer. I just turned it on obviously my grandson wiped it clean and I want to start using it. HOW
Customer reply replied 2 months ago
I’ve already paid for remote assistance
Mac Support Specialist: Jon, Mac Enthusiast replied 2 months ago

OK if your grandson wiped it clean already, let's go screen by screen. Please let me know what screen you see so I can help you. I declined your remote service request so you are not being charged for that as it will not go through.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 812
812 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My sister-in-law gave me her mid 2009 Apple Mac book pro 15"
My sister-in-law gave me her mid 2009 Apple Mac book pro 15" monitor but all of her credentials are still on the laptop she does not know what her apple ID and the passcode is. how can I reset the lap… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Can't get my password to go thru, have tried several times,
Can't get my password ***** go thru, have tried several times, … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My ipad will not activate it says that the activation is
My ipad will not activate it says that the activation is temporarily unavailable. I tried multiple times and it won't connect to iTunes. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My grandson's iphone 6s is disabled and I cannot get it
My grandson's iphone 6s is disabled and I cannot get it unlocked. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I am straying to reload OS X on my Mac as it died last night
I am straying to reload OS X on my Mac as it died last night and Zillow get to the reload page, enter my Apple ID and get the message that OS X is temporarily unavailable - help,,, … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My grandson set up my tablet with his icloud ID and a
My grandson set up my tablet with his icloud ID and a password ***** three years ago,it worked fine until about a week ago when he hit find my phone now my tablet doesn't work it needs an ID and Passw… read more
Jon
Jon
Mac Enthusiast
Bachelors Degree
812 satisfied customers
I erased the hard drive because I am selling it. I have been
I erased the hard drive because I am selling it. I have been unable to reload OS X. I entered the buyers Apple ID & password ***** then got error message saying … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Updating another computer with MacOS Sierra of same type and
Hi again! Updating another computer with MacOS Sierra of same type and age got all the way to the aol reinstall this computer has icloud listed as well so now the computer is saying com.apple.iCloudHe… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Being locked now for over 12Mths grandson changed my
Being locked now for over 12Mths grandson changed my pastword for my phone … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have an older mac book that I had someone erase all of my
I have an older mac book that I had someone erase all of my data from and I am trying to reload OS X 10.7 when I enter my apple id and password ***** comes back with the message that this item is temp… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My daughter gave me her MacBook pro and when she did she
My daughter gave me her MacBook pro and when she did she also made it so my password ***** be the same as my password ***** my apple id. now when I try to login I get the message that it uses my iclou… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I bought a used MacBook Pro, I want to do a factory reset
Hi I bought a used MacBook Pro, I want to do a factory reset but I don't have the Apple ID that it needs I got to the point were it shows a screen that read this item is temporarily unavailable … read more
Bryan
Bryan
735 satisfied customers
I set up a new Apple ID, using a gmail account. even put a
I set up a new Apple ID, using a gmail account. even put a gift card for $50 on the account. I just tried to sign in on my grandson's ipad for him. Says there is not such an account. Very frustrating.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Trying to reinstall os 10 mavericks via internet on used
trying to reinstall os 10 mavericks via internet on used (new to me) iMac and after selecting installation on mac hard drive and entering my my apple ID/password ***** window pops up saying "item temp… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I just changed my Apple ID because I can't get into the app
I just changed my Apple ID because I can't get into the app store and it still is askin me for the Apple ID for someone called [email protected] com. I have no idea who this is!!! Can you please solve… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My AOL Calendar says it is temporarily out of service. How
My AOL Calendar says it is temporarily out of service. How many more days will this be going on? I desperately need my calendar.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have tried getting an answer from itunes support and they
I have tried getting an answer from itunes support and they never give me an answer! I have an itunes account and last week I opened a second Itunes account for my grandson. I signed out of my grandso… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
hi i wiil like to know how to activate my iphone i was trying
hi i wiil like to know how to activate my iphone i was trying to put music and i press the wrong button and it upgraded by mistake… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x