Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I've forgotten my password. A MAC Air Pro? If I know LOL!

Customer Question
I've forgotten my password ...

I've forgotten my password

Technician's Assistant: What device or product does this involve?

A MAC Air Pro?

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Hell if I know LOL! No, I think it's Apple. Does that make sense?

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I had been really sick ill, and hadn't used the MAC for a long time (> than 6 mos.)

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, I just keep forgetting the password...Any help is appreciated.

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
5/29/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My mac book pro is asking fo a passcode I never put one in.
my mac book pro is asking fo a passcode I never put one in … read more
Harry
Harry
2,172 satisfied customers
I keep putting in the correct email and correct password and
I keep putting in the correct email and correct password ***** it says I am locked out and they don't recognize me and that my session has timed out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
For some reason my Apple ID has been disabled and I'm not
For some reason my Apple ID has been disabled and I'm not very smart with this telly stuff … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've evidently forgotten my password because I get the
I've evidently forgotten my password ***** I get the message that my account was not located. I tried the last password ***** had and then my iPad password. Neither one works. Now what? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Can't sign in. Macbook air. Safari and chrome. 2 weeks
can't sign in JA: What device or product does this involve? Customer: macbook air JA: What Operating System (OS) are you running on your MacBook Air? Customer: safari and chrome JA: How long has this … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Unable to eliminate MacBook Pro from my MacBook Air--iI no
Unable to eliminate MacBook Pro from my MacBook Air--iI no longer have macro pro … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've forgotten my password. A MAC Air Pro? If I know LOL!
hell if I know LOL! No, I think it's Apple. Does that make sense? … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I have an old IPad that has been automatically deactivated,
I have an old IPad that has been automatically deactivated, and I am the original owner and do not have an IPhone. I do not remember my Apple ID nor my password ***** this device. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have an ipad and have been using it for 3 years and to-day
I have an ipad and have been using it for 3 years and to-day it asked me to activate it again. Forgotten password ***** have a new email address. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have for gotten my password. I have an MacBook Air. I
I purchased it about 2 weeks ago. I was waiting for my granddaughter to help me , however, when she was available I had forgotten what password ***** used. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My Apple ID has been compromised. Someone changed my
my Apple ID has been compromised. Someone changed my password. I know I'm supposed to take "corrective action", but how? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
How do I retrieve the password for my cloud? Mackbook Air.
I downloaded Siera and it has a two password ***** to enter the cloud. I did not write down the second password ***** now that the latest version has updated it seems it has token over my computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have changed from my Mac to a PC, and i cant remember my
I have changed from my Mac to a PC, and i cant remember my password ***** the account which i had on the mac, sorry … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I tried to update my iPhone and it is locked I had forgotten
I tried to update my iPhone and it is locked I had forgotten my pass word a while ago and do to personal reasons have never had a chance to pursue the problem … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgotten my I pad password and do not know how to
I have forgotten my I pad password ***** do not know how to change it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi There, I need help! I have to send my music files asap
Hi There, I need help! I have to send my music files asap and I do not know how to change a .wav file to an mp3 on my MacBook Pro. My brother told me how 6 mos ago and I forgot. Any help would be appr… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Mac mouse does not scroll up any more, just down. In addition
My Mac mouse does not scroll up any more, just down. In addition the curser will jump around the page even if I don't touch the mouse.… read more
inHomeMAC.com
inHomeMAC.com
Macintosh Technician
Vocational, Technical or Trade School
16 satisfied customers
I am installing my new adobe creative master design suite and
I am installing my new adobe creative master design suite and my Mac book pro froze! durning the 4th disk!!! what do I do????… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x