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I've forgotten my password. A MAC Air Pro? If I know LOL!

Customer Question
I've forgotten my password ...

I've forgotten my password

Technician's Assistant: What device or product does this involve?

A MAC Air Pro?

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Hell if I know LOL! No, I think it's Apple. Does that make sense?

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I had been really sick ill, and hadn't used the MAC for a long time (> than 6 mos.)

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, I just keep forgetting the password...Any help is appreciated.

Submitted: 23 days ago.Category: Mac
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Answered in 1 hour by:
5/29/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 23 days ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 499
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 23 days ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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