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I was in iTunes,now cannot get back to apps etc. I have not.

Customer Question
I was in iTunes,now...

I was in iTunes,now cannot get back to apps etc

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t think so. Thanks

Submitted: 2 months ago.Category: Mac
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Answered in 4 minutes by:
5/29/2018
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

What device are you having this issue with?

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Customer reply replied 2 months ago
Gen 6
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Do you mean an iPhone 6?

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Customer reply replied 2 months ago
Thank you, ***** ***** down and all is well. No more charges please.
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

I am not an employee of JustAnswer and do not have access to your account details to handle requests of this nature.

You can access http://ww2.justanswer.com/help for account help or contact customer service directly via***@******.*** with any financial concerns.

If you have any further questions, however, I am here to assist.

Thanks,

John

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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