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I'm getting "Server cannot connect. Try again later" error…

Customer Question
Hi, I'm getting "Server...

Hi, I'm getting "Server cannot connect. Try again later" error on Drive across all my browsers (Safari, Chrome, Opera, Firefox) on my Mac. I tried accessing via iOS App and it works (as able to create a folder), and through another computer (MacBook) and that works. Could Drive error be specific to my computer?? How should I figure this out?

Technician's Assistant: When did you last change your Wi-Fi password?

A few weeks ago. But my other computer is accessing via the same wifi

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Not sure how this question is relevant? Are you a human or a chatbot?

Technician's Assistant: The Network Technician will be able to walk you through that. Yes, I'm a bot. I make the process of talking to the Network Expert more efficient and affordable by asking basic questions. Anything else you want the Network Expert to know before I connect you?

No that's it. Thanks

Submitted: 25 days ago.Category: Mac
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Answered in 1 hour by:
5/29/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,345
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 25 days ago
I am in need of assistance
Customer reply replied 25 days ago
Sorry a question
Customer reply replied 25 days ago
There is an additional fee on top of the addtional $42 to do remote connect?
Customer reply replied 25 days ago
can I try with no remote connect first?
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Yes you can

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Customer reply replied 25 days ago
Ok, so do you understand my issue? My Google Drive (free version) is broken, and it seems to be just on my computer.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

What are you trying to connect to?

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Customer reply replied 25 days ago
Google drive
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

What is your operating system?

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Customer reply replied 25 days ago
Mac OS - new to the Mac, where do I find the version number/name?
Customer reply replied 25 days ago
Just bought this about 4 months ago, so probably the latest, minus a few
Customer reply replied 25 days ago
High Sierra 10.13.4
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

In Safari click on Safari in the menu bar and click about. Tell me the version number.

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Customer reply replied 25 days ago
Was that it? 10.13.4
Customer reply replied 25 days ago
No sorry
Safari
Customer reply replied 25 days ago
One min
Customer reply replied 25 days ago
11.1
Customer reply replied 25 days ago
Chrome
Customer reply replied 25 days ago
Version 66.0.3359.181 (Official Build) (64-bit)
Customer reply replied 25 days ago
It's the same in Firefox and Opera as well.
Customer reply replied 25 days ago
But I can access from same browsers on a different computer
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Do you have the firewall turned on?

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Customer reply replied 25 days ago
How do I check that? Btw, it's been working fine for months, and just now conked out.
Customer reply replied 25 days ago
Recently I added Google Mesh wifi. and that's been workign great.
Customer reply replied 25 days ago
There's nothing on Google support talks about not working on a particular machine. Most of that on Computer not responding are a few years old, adn there is no current Google Drive outage on report.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Do you have the firewall turned on?

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Customer reply replied 25 days ago
How can I check that? in my dashboard? I havent' installed or activiated anything as far as I recall.Where can I check the firewall status?
Customer reply replied 25 days ago
Searching Firewall under the Rocket menu didn't turn up anything
Customer reply replied 25 days ago
found it.
Customer reply replied 25 days ago
Firewall is turned on.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Turn it off. You do not need it. It causes all sorts of problems.

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Customer reply replied 25 days ago
OK
Customer reply replied 25 days ago
Ok it's off
Customer reply replied 25 days ago
What should I use for Firewall and Virus protection, etc?
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

You have a mac. Stop worrying about that. Maybe run Malware Bytes from time to time.

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Customer reply replied 25 days ago
Ok got it. Obviously I haven't been worrying about it till this came up LOL
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

If it is called a toolbar don't install it. If it is a driver, make sure it is from the company your bought the device from. Be proactive and make good life choices. If you give someone the keys it is easy for them to break into your house.

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Customer reply replied 25 days ago
sensei. :-)
Customer reply replied 25 days ago
what should I do now? Clear the cache, reboot?
Customer reply replied 25 days ago
The error is still there.
Customer reply replied 25 days ago
Normally I used to see New DOCS, SLIDES, SHEETS as choices under the new button
Customer reply replied 25 days ago
Now it just says NEW FOLDER, and where the apps were it just says Connect More Apps. and takes me to the Google store
Customer reply replied 25 days ago
I did put new extensions in Chrome, but that won't explain the same bug in other browsers.
Customer reply replied 25 days ago
I have multiple gmial accounts, and they all exhibit this behavior.
Customer reply replied 25 days ago
Makes me think that it's the computer.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Create a new location in System Prefs under network.

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Customer reply replied 25 days ago
Ok so clicked +
Customer reply replied 25 days ago
Asking for Interface (drop menu) and Service name
Customer reply replied 25 days ago
Hello
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

It should just reconnect to your network adapter and connect to your network. Did it not?

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Customer reply replied 25 days ago
No. I clicked + under location, but then didn't know what to choose.
Customer reply replied 25 days ago
Let me try that
Customer reply replied 25 days ago
Interface and Service name defaults to Thunderbolt Bridge and Bridge 2
Customer reply replied 25 days ago
You're sayig to now just click CREATE?
Customer reply replied 25 days ago
Ok I clicked Create
Customer reply replied 25 days ago
Now have a new location Thunderbolt Bridge 2
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Do you not have wifi on there?

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Customer reply replied 25 days ago
wifi is connected. Shows green
Customer reply replied 25 days ago
Bluetooth PAN, Ethernet, Thunderbolt Bridge 1 and Bridge 2 now
Customer reply replied 25 days ago
Wifi shows connected.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

does it work now with the new location?

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Customer reply replied 25 days ago
No.
Customer reply replied 25 days ago
am I supposed to connect to this new location?
Customer reply replied 25 days ago
Do I hit apply? Will I lose my wifi?
Customer reply replied 25 days ago
Also, the fix is that Google Drive in my browser will work. Not a Synced google drive folder or anything like that.
Customer reply replied 25 days ago
reloading the Google Drive window, still does now show any change in the NEW button choices on the upper left of the Google Drive window in my browser.
Customer reply replied 25 days ago
I'm not able to ADD NEW FOLDER or even open an existing file (no thumbnail).
Customer reply replied 25 days ago
back to the NETWORK LOCATION. Should I APPLY the new locaiton I created? Will that cut off my Wifi?
Customer reply replied 25 days ago
you're probably shuffling through other chat sessions. Do you think this is fixable?
Customer reply replied 25 days ago
ok. Hello. Is there a next step. Unfortunatelly, I ask a lot of questions, so need more than a single text cycle of your time. Couple of back and forth texts will help. Otherwise I'm just sitting heere wating for you to respond to a question, and you probably thinking that I'm doing all this stuff you asked me to do.Kind of a disconnect here, I'm afraid.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Restart your computer.

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Customer reply replied 25 days ago
Actually, let's call it a day. We're not going anywhere. Can I conclude the call, and cancel? I'll try elsewhere if that's ok
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

Ok

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Customer reply replied 25 days ago
Ok how can I cancel?
Thanks for yourhelp btw.
Mac Support Specialist: Justin Johnson, Mac Genius replied 25 days ago

I will submit your cancel request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Customer reply replied 25 days ago
Ok can I be sent a copy of the text?
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