Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can not activate my older bigger iPad. Problem must be

Customer Question
password. Would not both...
Can not activate my older bigger iPad. Problem must be password. Would not both newer and older iPads have the same PW?
Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
5/29/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Activation lock on ipad? I enter my Apple ID (may web
activation lock on ipad? I enter my Apple ID (may web address) and password ***** will not unlock the ipad. … read more
Harry
Harry
2,176 satisfied customers
I have an older iPad which I would like to reactivate, but
I have an older iPad which I would like to reactivate, but it requires me to supply an Apple ID and Password, both of which I had years ago, but have not kept track of. Otherwise, the iPad looks like … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an IMAC-2017, IPHONE X, IPAD.... I am having trouble
I have an IMAC-2017, IPHONE X, IPAD.... I am having trouble with the following: 1.) IPHONE mirrors the IMAC for photos and favorited logins. The Favorited logins on my sync'd IPHONE do not login witho… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I have a problem! I have purchased a new iPhone 8 and a new
Hi Mike, I have a problem! I have purchased a new iPhone 8 and a new iPad pro earlier this year. I would dearly like to activate both devices so that I can use them! The main issue is that i seem to h… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have been trying to get thru the activation kochi on my
Hi I have been trying to get thru the activation kochi on my iPad. I can't remember my password ***** you help with that. I have been all over the Apple support pages and get no where! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't update because of an ACtivitation Lock...it
I can't update because of an ACtivitation Lock...it indicates my apple id or password ***** not match and I have tried it several times but wont let me in so I guess I must be using the wrong pw or ap… read more
Mike Taylor
Mike Taylor
44 satisfied customers
For some reason I got Activation Lock on my ipad 2. Couldnt
For some reason I got Activation Lock on my ipad 2 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I still have the software open on my system. Should I go
I still have the software open on my system. Should I go that route? Can we work over the phone. I have been working on the computer before the last couple hours and my hands can't produce much more—t… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
My Apple ID is disabled. Forgot ID. ?? I Don't know! Tried
My Apple ID is disabled. Forgot ID JA: When did you last reset your Apple ID or password? Customer: ?? I Don't know! JA: Have you installed any updates recently? Customer: NO JA: What troubleshooting … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Last week, when I tried to use the Skype app on my iPad,
Hi Pearl. Last week, when I tried to use the Skype app on my iPad, which I always use for my job, I was asked to log in, but my usual PW wasn't accepted. It then asked for my Microsoft pw. When I used… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
While using my iPad earlier today a screen came up telling
While using my iPad earlier today a screen came up telling me that my iPad was not activated. I was to enter my username (*****@******.***) and password ***** when the device was initially placed in s… read more
bmelke
bmelke
Master\u0027s Degree
18 satisfied customers
I have a 3 or 4 year old IPAD that was my daughters. It
I have a 3 or 4 year old IPAD that was my daughters. It insists on an id and pw to activate again and no combo we have tried will do it. What should I do?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Pearl: I am having problems trying to access my icloud account
Hi Pearl: I am having problems trying to access my icloud account on my ipad. I have changed the password ***** times and I can log onto apple.com and my account but it will not allow me to do it on t… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
When I turn on my iphone or iPad there is a display that
When I turn on my iphone or iPad there is a display that states I must sign in to itune store, then I get a message log in failed. I have changed my pw many times trying to solve this problem. With no… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Greetings and Happy Labor Day, I have 3 generations of mac
Greetings and Happy Labor Day, I have 3 generations of mac products. I would like to take the iCal data from my older iMac 1 GHz PowerPC G4 10.5.8 and add it to my iPad 3rd genereration. Although I ha… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am a new iPad2 user. Yesterday I closed my ipad cover while
I am a new iPad2 user. Yesterday I closed my ipad cover while running Hotmail. Later I changed my Hotmail pw. Since then Ipad has displayed a box requesting Hotmail pw. The new pw works for Hotmail on… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Im not sure if this is an iPad question or an iTunes question.
I'm not sure if this is an iPad question or an iTunes question. I have somehow gotten myself mixed up with two iTunes account. I want to get to have just ONE account but when I try to switch the old a… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My aol email account was hacked this afternoon. As a result
My aol email account was hacked this afternoon. As a result emails were sent from my address to everyone in my contact list. Receiving MANY bounce back notices for bad address's. AOL no help as i am n… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x