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I have a ipad and i cant open it i have the un and pw but
i have a ipad and i cant open it i have the un and pw but the actually account its locked and i cant recover it … read more
John Castle
John Castle
BSC in Computing Network Management and Design
808 satisfied customers
I have an older ipod and I am unable to get new apps on my
I have an older ipod and I am unable to get new apps on my device as I have forgotten password. I have an iphone and ipad and both have same email address i use to obtain apps, but my ipod has a diffe… read more
Justin Johnson
Justin Johnson
Mac Genius
3,440 satisfied customers
Activation lock on ipad? I enter my Apple ID (may web
activation lock on ipad? I enter my Apple ID (may web address) and password ***** will not unlock the ipad. … read more
Harry
Harry
135 satisfied customers
I have an older iPad which I would like to reactivate, but
I have an older iPad which I would like to reactivate, but it requires me to supply an Apple ID and Password, both of which I had years ago, but have not kept track of. Otherwise, the iPad looks like … read more
David L
David L
Bachelor's Degree
5,341 satisfied customers
I have an IMAC-2017, IPHONE X, IPAD.... I am having trouble
I have an IMAC-2017, IPHONE X, IPAD.... I am having trouble with the following: 1.) IPHONE mirrors the IMAC for photos and favorited logins. The Favorited logins on my sync'd IPHONE do not login witho… read more
Justin Johnson
Justin Johnson
Mac Genius
3,440 satisfied customers
I have a problem! I have purchased a new iPhone 8 and a new
Hi Mike, I have a problem! I have purchased a new iPhone 8 and a new iPad pro earlier this year. I would dearly like to activate both devices so that I can use them! The main issue is that i seem to h… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can't update because of an ACtivitation Lock...it
I can't update because of an ACtivitation Lock...it indicates my apple id or password ***** not match and I have tried it several times but wont let me in so I guess I must be using the wrong pw or ap… read more
Michael T
Michael T
1,621 satisfied customers
For some reason I got Activation Lock on my ipad 2. Couldnt
For some reason I got Activation Lock on my ipad 2 … read more
Justin Johnson
Justin Johnson
Mac Genius
3,440 satisfied customers
I still have the software open on my system. Should I go
I still have the software open on my system. Should I go that route? Can we work over the phone. I have been working on the computer before the last couple hours and my hands can't produce much more—t… read more
Chris Lindsey
Chris Lindsey
IT University
136 satisfied customers
Last week, when I tried to use the Skype app on my iPad,
Hi Pearl. Last week, when I tried to use the Skype app on my iPad, which I always use for my job, I was asked to log in, but my usual PW wasn't accepted. It then asked for my Microsoft pw. When I used… read more
Justin Johnson
Justin Johnson
Mac Genius
3,440 satisfied customers
While using my iPad earlier today a screen came up telling
While using my iPad earlier today a screen came up telling me that my iPad was not activated. I was to enter my username (*****@******.***) and password ***** when the device was initially placed in s… read more
bmelke
bmelke
Master's Degree
18 satisfied customers
I have a 3 or 4 year old IPAD that was my daughters. It
I have a 3 or 4 year old IPAD that was my daughters. It insists on an id and pw to activate again and no combo we have tried will do it. What should I do?… read more
Ashik
Ashik
Master's Degree
9,366 satisfied customers
Pearl: I am having problems trying to access my icloud account
Hi Pearl: I am having problems trying to access my icloud account on my ipad. I have changed the password ***** times and I can log onto apple.com and my account but it will not allow me to do it on t… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
When I turn on my iphone or iPad there is a display that
When I turn on my iphone or iPad there is a display that states I must sign in to itune store, then I get a message log in failed. I have changed my pw many times trying to solve this problem. With no… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
410 satisfied customers
Greetings and Happy Labor Day, I have 3 generations of mac
Greetings and Happy Labor Day, I have 3 generations of mac products. I would like to take the iCal data from my older iMac 1 GHz PowerPC G4 10.5.8 and add it to my iPad 3rd genereration. Although I ha… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am a new iPad2 user. Yesterday I closed my ipad cover while
I am a new iPad2 user. Yesterday I closed my ipad cover while running Hotmail. Later I changed my Hotmail pw. Since then Ipad has displayed a box requesting Hotmail pw. The new pw works for Hotmail on… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
7,755 satisfied customers
Im not sure if this is an iPad question or an iTunes question.
I'm not sure if this is an iPad question or an iTunes question. I have somehow gotten myself mixed up with two iTunes account. I want to get to have just ONE account but when I try to switch the old a… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My aol email account was hacked this afternoon. As a result
My aol email account was hacked this afternoon. As a result emails were sent from my address to everyone in my contact list. Receiving MANY bounce back notices for bad address's. AOL no help as i am n… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor's Degree
689 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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