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I HAVE BEEN UNABLE TO RECEIVE OR SEND ALL MY EMAIL FOR AT…

Customer Question
YES..THANK YOU Technician's Assistant:...

YES..THANK YOU

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I HAVE BEEN UNABLE TO RECEIVE OR SEND ALL MY EMAIL FOR AT LEAST A FEW DAYS NOW

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

LAP TOP

Technician's Assistant: What troubleshooting have you tried?

RANDOM THINGS

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO...THANK YOU

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
5/29/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Which program do you use on the Laptop to access AOL with?

Please let me know

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Customer reply replied 2 months ago
DO NOT REMEMBER AT THE MOMENT
Customer reply replied 2 months ago
MY CREDIT CARD WAS HACKED TOO..MY NEW ONE SHOULD COME TOMORROW
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok, can you go onto your Laptop and look please

Ask Your Own Mac Question
Customer reply replied 2 months ago
IT WAS FREE BEFORE
Customer reply replied 2 months ago
LOOK FOR WHAT
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

the program

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Customer reply replied 2 months ago
MIGHT BE SAFARI
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Can you please check and confirm

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Customer reply replied 2 months ago
WHERE DO I LOOK
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Are you using a mac computer?

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Customer reply replied 2 months ago
MAC BOOK PRO
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 2 months ago
ARE YOU STILL THERE
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes, waiting for you to do the instructions I have twice sent to you.

Will you be doing these?

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Customer reply replied 2 months ago
I TRIED
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

thanks

Ask Your Own Mac Question
Customer reply replied 2 months ago
It might br working now
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

You can now sign in?

Ask Your Own Mac Question
Customer reply replied 2 months ago
i am lost again
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

on which step?

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Customer reply replied 2 months ago
i am on the just answer page
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 2 months ago
it is not working
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

The instructions do work, what step are you getting stuck on

Ask Your Own Mac Question
Customer reply replied 2 months ago
hi you still there
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes

Ask Your Own Mac Question
Customer reply replied 2 months ago
i do not get connected to any person
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes, because you need to carefully read and do the instructions I keep sending you or explain where you get stuck

Ask Your Own Mac Question
Customer reply replied 2 months ago
THAT IS THE MESSAGE I RECEIVE..AND I TYPE..YES
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

I do not understand your response sorry

Ask Your Own Mac Question
Customer reply replied 2 months ago
THE MESSAGE COMING THRU MY MACX IS EXACTLY WHAT YOU HAVE ON THIS PAGE...I TYPE ''YES''...AS I DO WANT TO RECEIVE REMOTE ASSISTANCE
Customer reply replied 2 months ago
THOUGH, NOTHING SEEMS TO BE HAPPENING!
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes I keep sending you the instructions to do

Ask Your Own Mac Question
Customer reply replied 2 months ago
IF I NEED ANOTHER CREDIT CARD NUMBER..I DO NOT HAVE ONE FOR AT LEAST A DAY OR MORE..AS THEY WERE HACKED..SO I CAN'T PROVIDE YOU WITH A NUMBER!...ALSO, TECH SUPPORT WAS ALWAYS A FREE SERVICE FOR ME
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 2 months ago
Please remotely Connect and assist
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes, please do the instructions I keep sending

Ask Your Own Mac Question
Customer reply replied 2 months ago
Do u. Need my id and password
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes, from the program I am getting you to run

Ask Your Own Mac Question
Customer reply replied 2 months ago
I am on it
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok

Ask Your Own Mac Question
Customer reply replied 2 months ago
Ok
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

you have done the instructions?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I DO THEM
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

thanks

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok

Ask Your Own Mac Question
Customer reply replied 2 months ago
BECAUSE IT KEEPS ASKING ME FOR A NEW CREDIT CARD NUMBER I GUESS IT WILL NOT LET ME GO THROUGH TO THE NEXT STEP!
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok, please correct that and then we can continue

Ask Your Own Mac Question
Customer reply replied 2 months ago
THANKS ANYWAY FOR YOUR TIME AND HELP..HAVE A GOOD NIGHT...BTW..IF THAT WAS THE PROBLEM TO START WITH..WHY DIDN'T YOU TELL ME..INSTEAD OF WASTING ALL OF THIS TIME FOR BOTH OF US..WITH NO RESULTS!...HOW DO I CORRECT THAT!
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

all the best

Ask Your Own Mac Question
Customer reply replied 2 months ago
THANKS!
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

you are welcome

Ask Your Own Mac Question
Customer reply replied 2 months ago
Connect for free
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

.

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