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I HAVE BEEN UNABLE TO RECEIVE OR SEND ALL MY EMAIL FOR AT…

Customer Question
YES..THANK YOU Technician's Assistant:...

YES..THANK YOU

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I HAVE BEEN UNABLE TO RECEIVE OR SEND ALL MY EMAIL FOR AT LEAST A FEW DAYS NOW

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

AOL

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

LAP TOP

Technician's Assistant: What troubleshooting have you tried?

RANDOM THINGS

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO...THANK YOU

Submitted: 27 days ago.Category: Mac
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Answered in 5 minutes by:
5/29/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 46,526
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Which program do you use on the Laptop to access AOL with?

Please let me know

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Customer reply replied 27 days ago
DO NOT REMEMBER AT THE MOMENT
Customer reply replied 27 days ago
MY CREDIT CARD WAS HACKED TOO..MY NEW ONE SHOULD COME TOMORROW
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

ok, can you go onto your Laptop and look please

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Customer reply replied 27 days ago
IT WAS FREE BEFORE
Customer reply replied 27 days ago
LOOK FOR WHAT
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

the program

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Customer reply replied 27 days ago
MIGHT BE SAFARI
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

Can you please check and confirm

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Customer reply replied 27 days ago
WHERE DO I LOOK
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

Are you using a mac computer?

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Customer reply replied 27 days ago
MAC BOOK PRO
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 27 days ago
ARE YOU STILL THERE
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

yes, waiting for you to do the instructions I have twice sent to you.

Will you be doing these?

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Customer reply replied 27 days ago
I TRIED
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

thanks

Ask Your Own Mac Question
Customer reply replied 27 days ago
It might br working now
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

You can now sign in?

Ask Your Own Mac Question
Customer reply replied 27 days ago
i am lost again
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

on which step?

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Customer reply replied 27 days ago
i am on the just answer page
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 27 days ago
it is not working
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

The instructions do work, what step are you getting stuck on

Ask Your Own Mac Question
Customer reply replied 27 days ago
hi you still there
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

yes

Ask Your Own Mac Question
Customer reply replied 27 days ago
i do not get connected to any person
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

yes, because you need to carefully read and do the instructions I keep sending you or explain where you get stuck

Ask Your Own Mac Question
Customer reply replied 27 days ago
THAT IS THE MESSAGE I RECEIVE..AND I TYPE..YES
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

I do not understand your response sorry

Ask Your Own Mac Question
Customer reply replied 27 days ago
THE MESSAGE COMING THRU MY MACX IS EXACTLY WHAT YOU HAVE ON THIS PAGE...I TYPE ''YES''...AS I DO WANT TO RECEIVE REMOTE ASSISTANCE
Customer reply replied 27 days ago
THOUGH, NOTHING SEEMS TO BE HAPPENING!
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

yes I keep sending you the instructions to do

Ask Your Own Mac Question
Customer reply replied 27 days ago
IF I NEED ANOTHER CREDIT CARD NUMBER..I DO NOT HAVE ONE FOR AT LEAST A DAY OR MORE..AS THEY WERE HACKED..SO I CAN'T PROVIDE YOU WITH A NUMBER!...ALSO, TECH SUPPORT WAS ALWAYS A FREE SERVICE FOR ME
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 27 days ago
Please remotely Connect and assist
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

yes, please do the instructions I keep sending

Ask Your Own Mac Question
Customer reply replied 27 days ago
Do u. Need my id and password
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

yes, from the program I am getting you to run

Ask Your Own Mac Question
Customer reply replied 27 days ago
I am on it
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

ok

Ask Your Own Mac Question
Customer reply replied 27 days ago
Ok
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

you have done the instructions?

Ask Your Own Mac Question
Customer reply replied 27 days ago
I DO THEM
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

thanks

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

ok

Ask Your Own Mac Question
Customer reply replied 27 days ago
BECAUSE IT KEEPS ASKING ME FOR A NEW CREDIT CARD NUMBER I GUESS IT WILL NOT LET ME GO THROUGH TO THE NEXT STEP!
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

ok, please correct that and then we can continue

Ask Your Own Mac Question
Customer reply replied 27 days ago
THANKS ANYWAY FOR YOUR TIME AND HELP..HAVE A GOOD NIGHT...BTW..IF THAT WAS THE PROBLEM TO START WITH..WHY DIDN'T YOU TELL ME..INSTEAD OF WASTING ALL OF THIS TIME FOR BOTH OF US..WITH NO RESULTS!...HOW DO I CORRECT THAT!
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

all the best

Ask Your Own Mac Question
Customer reply replied 27 days ago
THANKS!
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

you are welcome

Ask Your Own Mac Question
Customer reply replied 27 days ago
Connect for free
Mac Support Specialist: Richard, Apple Software Engineer replied 27 days ago

.

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