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My apple id has been disabled. Iphone 6. For 2 years

Customer Question
My apple id has...

My apple id has been disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

For 2 years already. I tried to follow steps but failed.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Need i cloud for storage but my buy cankot be processed because my apple id is disabled

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
5/29/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
Just tried following steps mentioned but failed.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Ok. Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

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Customer reply replied 2 months ago
You nay remotely connect to my device.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

If you would like me to help you with this remotely please select the option for Secure Remote Assistance.

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Customer reply replied 2 months ago
Why am i being chargef $39?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

This is justanswer.com, a paid service.

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Customer reply replied 2 months ago
Cant understand why it takes too long to for my apple ID to get restored.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

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Customer reply replied 2 months ago
I followed all instructions but kept getting repeated.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Please dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?

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Customer reply replied 2 months ago
Am not satisfied with the service.
Customer reply replied 2 months ago
I decide not to go on. Pls cancel your billing since its too tiring to keep on repeating the steps.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Customer reply replied 2 months ago
Please submit refund request please. Am not satisfied with the process. Thanks for trying to help though.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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