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I haven’t had my macbook pro on for 6 or more months i had…

Customer Question
Hello i haven’t had...

Hello i haven’t had my macbook pro on for 6 or more months i had to change my password ***** i was successful at doing so bu also the mac starting running mackeeper and the i started to get pop ups requesting that it needed the keychain password ***** with all of my attempts have been unsuccessful could you please offer me any help without paying a one time fee of 129.00

Technician's Assistant: When did you last change your password ***** Apple ID?

Within the last 3 hours

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It asked me if i wanted to do a recovery and i chose not to

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/29/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,700
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about password. I've only just come online now and would like to assist you with your question.

When you created a new password ***** failed to create a new keychain. With that being said you need to change it through the process once more and choose create new keychain.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
i’m not sure what the difference is
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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