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My mouse is jumping around the screen. It is difficult to…

Customer Question
My mouse is jumping...

My mouse is jumping around the screen. It is difficult to control. It acts like it has had too much caffeine

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

MacOs High Sierra 10.13.5 27" Retina Mac

Technician's Assistant: What have you tried so far with your Mac?

Turing the mouse on and off, restarting the computer

Submitted: 2 months ago.Category: Mac
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
Nothing to add. Mouse won't stay still. Won't navigate
Answered in 50 minutes by:
5/29/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 2 months ago
my problem is still evident
Customer reply replied 2 months ago
You charged me more and did not attend to the problem???? I don't see an answer anywhere and i still cannot control the mouse. I want a refund
Customer reply replied 2 months ago
It looks like I am being charged AGAIN!!!
Customer reply replied 2 months ago
You keep taking my money and not fixing anything
Customer reply replied 2 months ago
You did nothing to help but you took my money. I want proof of refund
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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