Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need remove my old Apple ID was. I am regularly. Please i…

Customer Question
Hello This is Regan...

Hello This is Regan Ferguson, I need remove my old Apple ID was***@******.***. I am regularly***@******.***. Please i need you I remove my old apple is***@******.***.

Technician's Assistant: When did you last change your password ***** Apple ID?

Early February i think but my iPad still need me password ***** remove***@******.***. Won't Woking

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I did it many times failed

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

What is Mac Expert? Sorry i am deaf

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
5/29/2018
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Can you tell me what version of iOS you are currently running, please?

From the Home screen;

tap Settings

tap General

tap About

On the About screen, look for the "Version" information. Please let me know what it says.

Thanks,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,705 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have ave tried to many times to enter a security code.
I have ave tried to many times to enter a security code. What do I do now … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I bought a new iPad. I forgot my I'd and password so I've.
I bought a new iPad. I forgot my I'd and password ***** I've. Tried so many times I'm locked out. My American Express card last 4 digits changed. I've had to have a new card 3 times in last year due t… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I rang the helpline last night because I forgot my iPad pass
I rang the helpline last night because I forgot my iPad pass code. (Problem case 100521104598). I had tried connecting to iTunes on my Microsoft computer but it did not help. The apple adviser got me … read more
Jon
Jon
Bachelors Degree
724 satisfied customers
I have an old iphone 6, which i wanted to unlock but the my
Hi I have an old iphone 6, which i wanted to unlock but the my apple id is not working anymore, i need some help if i can set up one apple id in all my apple device, i have an ipad and iphone 8 plus … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I own an Apple IPad today I needed to listen to a Radio
Hi My name is***** own an Apple IPad today I needed to listen to a Radio station that I could only connect voice only on my Ipad 96.5 fm in Heidelberg Victoria. After the program finished at 1600 I at… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have had an apple account forever my iPad crashed and I
Ok I have had an apple account forever my iPad crashed and I was trying to set it up to where I would have all my pictures but don't remember I'd or password ***** iCloud or apple … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I changed the password on my iMac and forgot the password. I
I changed the password ***** my iMac and forgot the password … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I think my apple account was hacked. what do I do. IPhone
Hello - I think my apple account was hacked. what do I do … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
Trying to recover my ipad password. I have an email to
I have an email to myself that ai did it in 2017 (i think July, would have to check) but it is not working … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have an ipad which is quite old. I cannot remember my
I have an ipad which is quite old. I cannot remember my Apple Id but have the password ***** I used to set up the ipad. I think my grandchildren have been playing with it because it now asking me to p… read more
Mr.Med
Mr.Med
1,220 satisfied customers
Just went to sign on to FaceTime. Got msg saying I need to
Just went to sign on to FaceTime. Got msg saying I need to put in new Apple ID or password. Cannot do it unless I go to Apple I'd.com … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am locked out of my ipad because Xfinity gave me a new
I am locked out of my ipad because Xfinity gave me a new router and the password, etc. were changed. I don't remember having a 4 digit password ***** So I am locked out. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
755 satisfied customers
I have forgottem forgotten the password for my Apple id. I
I have forgottem forgotten the password ***** my Apple id. … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
My apple ID and Password are forgotten by me. However, Apple
My apple ID and Password ***** forgotten by me. However, Apple has locked me out. I only have i-tunes on my computer, and I have one of the early mp3 players that I use. People have logged into my acc… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I lost my activation password. Never. Trying different
i lost my activation password JA: When did you last reset your username and password? Customer: never JA: Have you installed any updates recently? Customer: yes JA: What troubleshooting have you tried… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I had my iPad Air cleaned and restarted by the tech at the
I had my iPad Air cleaned and restarted by the tech at the store where I purchased my iPad. I purchased the iPad Air several months ago, but it seems that I used too many passwords and my iPad Air was… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am having the same error but there is no wifi showing
Hi, I am having the same error but there is no wifi showing after I restored the ipad … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Quite recently my sons visited me here in Cyprus and updated
Quite recently my sons visited me here in Cyprus and updated my iPad. Before then I had been able to use Facetime but now I cannot accesss this service because I do not have the correct password *****… read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master\u0027s Degree
882 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x