Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Apple TV won't sync with computer or iTunes on my PC. Apple…

Customer Question
Apple TV won't sync...

Apple TV won't sync with computer or iTunes on my PC. Apple TV does not appear under 'Devices' in iTunes. Home sharing is turned ON on the computer. I can access the internet from Apple TV

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Have just downloaded and installed latest version.

Technician's Assistant: When did you last reboot?

Recently, like last night.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Apple TV has been working OK.

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
5/29/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple TV. I've only just come online now and would like to assist you with your question.

Have you tried unsyncing them?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 2 months ago
no
Not synced
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Yes sign out of iTunes Home Sharing on both devices.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Home sharing turned off on both.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Now turn it back on.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
The Mac can't connect to iCloud because of a problem with.
The Mac can't connect to iCloud because of a problem with***@******.*** … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
Kay Sanders here, The appletv 4k is not being found by my
Hey Jeremy, Kay Sanders here, The appletv 4k is not being found by my computer nor did it down load all the music… read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
D my finger as my id and when I got up the other morning it
d my finger as my id and when I got up the other morning it was asking for a password ***** it has been some time and I forgot that I ever entered one. How can I reset this phone ? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I restored my phone by mistake and lost all photos, contacts
i restored my phone by mistake and lost all photos, contacts etc. Can I undo this? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My husbands Ipod speaker died and our daughter in law gave
my husbands Ipod speaker died and our daughter in law gave him her old ipod. how do we get his music on to her ipod. She has done a factory reset on the old ipod and removed all of her music and pictu… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am having a problem with my 3rd gen Apple TV running the
I am having a problem with my 3rd gen Apple TV running the latest software. I'm trying to make it use the photos in a specified home sharing folder as the screen saver. I have turned Home sharing on f… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I did an update, my iPad froze. Couldn't get Facebook to come
I did an update, my iPad froze. Couldn't get Facebook to come up. I turned it off and it won't come back on. My iPad is not responding to a reboot. I can get the white apple to show up after doing a r… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
We have a large music library which combines content that
We have a large music library which combines content that has been purchased through ITunes and which has been downloaded from CDs. Via Home Share, can i access the music downloaded from other devices… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have itunes running on my iMac and I have AppleTV(the latest
I have itunes running on my iMac and I have AppleTV(the latest version). I can access using Home Sharing my music, photos, videos, etc on the Imac thru Apple TV on the TV tied into Apple TV. If in App… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
iPad Calendar will not synch correctly with ICal on iMac
I recently purchased a new iPhone 5 and a new iPad. Previously I had an iPhone 3gs. My home computer is an iMac. I have synced my iCal calendar with my old iphone 3gs with no problem. After getting th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My Apple TV will sync all my photos and music from iTunes but
My Apple TV will sync all my photos and music from iTunes but it will not sync any TV programmes or movies. Please help!… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I rented a video from iTunes and downloaded it to my iPad.
I rented a video from iTunes and downloaded it to my iPad. I recently purchased an Apple TV unit and would like to watch my rented video on my large screen tv. How do I do that?… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
my apple tv is not working. all devices home sharing is on,
my apple tv is not working. all devices home sharing is on, and nothing is happening.. wtf!!!… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
hi there Something that is happening is that our main computer
hi there Something that is happening is that our main computer is not "finding" Apple TV and vice versa. In the devices on left hand side on iTunes you cannot see Apple TV like usual. Can you suggest … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Trying to set a 1st Generation Apple TV up and alls well until
Trying to set a 1st Generation Apple TV up and alls well until I tryto find the Apple TV icon in iTunes. It doesnt appear as a device so I am unable to enter code and start streaming. Any ideas?… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
iTunes on my PC (Windows 7) no longer recognizes my Apple TV
iTunes on my PC (Windows 7) no longer recognizes my Apple TV (1st generation). I only use the Apple TV to view photos on the large TV screen and all photos I have previously transferred can be current… read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
After downloading a movie from iTunes, we occasionally have
After downloading a movie from iTunes, we occasionally have trouble getting to view it. In one case we looked for a downloaded movie in Apple TV and it was nowhere to be found!! In another instance., … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
my apple TV 2 works great except I cannot see my itunes library
my apple TV 2 works great except I cannot see my itunes library that is on my macbook. I've tried all the standard stuff. Turned on home sharing with my ID, turned on itunes sharing on my macbook, mad… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x