Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Apple id is locked. [email protected] But the mobile

Customer Question
Apple id is locked ...

Apple id is locked

Technician's Assistant: When did you last change your password ***** Apple ID?

Customer:***@******.***

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but the mobile number linked is no more

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It's on my iPhone 6 plus

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
5/28/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 2 months ago
hi
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

Ask Your Own Mac Question
Customer reply replied 2 months ago
i did the hard reset
Customer reply replied 2 months ago
tried to start it again
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Ok. Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

Ask Your Own Mac Question
Customer reply replied 2 months ago
but the mobile number associated to this id is no more with me
Customer reply replied 2 months ago
its showing (•••) •••-••30
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Please dial 001 - ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?

Ask Your Own Mac Question
Customer reply replied 2 months ago
i dont have that number
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

001 - ‭(866)(###) ###-####

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Please dial 001 - ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can not login my Apple ID for my iTunes and AppStore.
I can not login my Apple ID for my iTunes and AppStore … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
I have a iphone plus 6 .it locked me out because of not
I have a iphone plus 6 .it locked me out because of not remembering the password. I took the phone to a phone shop.he said he could reset the password ***** he removed the info on the phone ,He reinst… read more
Senthil
Senthil
Sr. IT Analyst
BE
2 satisfied customers
I had to use an old iPhone 6 with apple id temporarily due
hi I had to use an old iPhone 6 with apple id temporarily due to IPhone ten malfunction. it stopped working and now is not responding stating it need my apple id the the apple id is not working , I ne… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I forgot my apple password. Last week when I replaced iPhone
I forgot my apple password JA: When did you last change your password ***** Apple ID? Customer: last week when I replaced iPhone 6 with 8 JA: Did you try resetting through Apple's online account reset… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I have lost my iPad and can't get in and don't know the
I have lost my iPad and can't get in and don't know the password ***** apple id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
ACTION LOCK ON MY IPHONE 6 PLUS. AT LEASE 6 TWO MONTH AGO.
YES I TRIED TO RESET MY IPHONE 6 PLUS BUT SOME THING I DID WRONG MY LAP TOP MY IPHONE GOT RESET BOTH… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My grandson has a Apple IPhone 7 plus his number is 903
My grandson has a Apple IPhone 7 plus his number is(###) ###-#### serial #FFMTKHUNHYFK, IMEI# ***** 201907 626438 5, it is showing that he has no service, he has installed T-Mobile sums card #***** … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
In 2016, I unlocked my iPhone 6-do I need to unlock it
In 2016, I unlocked my iPhone 6-do I need to unlock it again? … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I'm panicking. I lost my iphone, 6? iPhone 6? I tried to
I tried to locate it using Apple ID and password, but its not working. Will not accept my apple Id … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I have iPhone 7plus,I,m locked in AT&T want out. How or
I have iPhone 7plus,I,m locked in AT&T want out. How or where … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I need to reset my pass word for my apple account. I got a
I need to reset my pass word for my apple account. I got a new phone and need to get the internet working … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am locked out of my iPad. Lost my password for Apple ID.
I am locked out of my iPad. Lost my password ***** Apple ID***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Forgot password, have not changed itI It was set last year
have not changed itI It was set last year at purchase. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Can't get out of lock sim. One week ago. I made a mistake
I made a mistake with passcode then it locked on my sim … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I just updated to Iphone 8plus and I'm trying to unlock my I
I just updated to Iphone 8plus and I'm trying to unlock my I phone 6plus but can't remember my appleID I called my apple number no help there so totally frustrated, I have my IMEI# ***** another numbe… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My apple phone shut down. My daughter upgraded to a new
My apple phone shut down. My daughter upgraded to a new apple and I used her empty phone to download my old phone approx 6 months ago. Have not been able to locate her. It has been working fine and th… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Second opinion] How do I set my ID number on my phone. It
Second opinion] How do I set my ID number on my phone. It locks me out and my phone want work … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I need help unlocking my iPhone 6 plus. It says 'this iPhone
I need help unlocking my iPhone 6 plus. It says 'this iPhone is linked to Apple ID. I have my ID number but I have forgotten my password. … read more
Mr.Med
Mr.Med
1,223 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x