Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was sent and invoice today for a product I didnt receive…

Customer Question
I was sent and...

I was sent and invoice today for a product I didnt receive from Apple taken from my Visa

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Apple ID its up to date

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Cost 18 dollars today never before

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 43 minutes by:
5/28/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need help because someone is hacking into my Apple ID my
I need help because someone is hacking into my Apple ID my Visa card and I'd like to have my money put back on my Visa debit card … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have purchased an ipad and want to set it up unfortunately
I have purchased an ipad and want to set it up unfortunately I can not find my password. The problem is that my apple ID was set up a few years ago and the currant email then was used. I no longer hav… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have forgotten my passwords for my apple ipad and have
i have forgotten my passwords for my apple ipad and have blocked myself out how do i recover passwords ? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Received a Itunes bill for $9.99 that I did not authorize
Received a Itunes bill for $9.99 that I did not authorize on/out of my bank account this morning. … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I have charges that are not mine. I have an ipad. I received
I received a notice of a $12 charge that I didn't do on Sunday … read more
Micky
Micky
Lead Systems Administrator
High School or GED
101 satisfied customers
I don't remember my password for ITunes and when I go thru
I don't remember my password ***** ITunes and when I go thru the process of forgot password, it goes as far as sending a passcode to my phone but each time I've done this, a message comes up saying it… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It say my apple aid diablabled. I phone 7. I also have n
I also have n iPad nd my 8 year old has it at her moms … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have forgotten my password and want to either find out
I have forgotten my password ***** want to either find out what it is, or change to a new password. I am unsure as to what my email address is,, its either @me; yahoo, or remax-elite.co.nz … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Mac Laptop has been locked for security reasons, but I
My Mac Laptop has been locked for security reasons, but I don't feel comfortable filling out certain things on the form--Social Security No., credit card number. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I change the phone number as trusted phone to get
How do I change the phone number as trusted phone to get code so I can download to new Apple Watch. … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I forget my apple id and need to get a new one. I dont think
Hello i forget my apple id and need to get a new one. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I forgot my Apple ID password and my iPad has since been
I forgot my Apple ID password ***** my iPad has since been locked. … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Have a Bauhn laptop wife and son changed the login password
have a Bauhn laptop wife and son changed the login password ***** promptly forgot details. We have tried everything including taking to local comp store who charged $50 and could not open. My son desp… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I wish to recall an email I sent... Shaw. Up to date... had
I wish to recall an email I sent... JA: Just to clarify, what email service provider are you using? Customer: Shaw JA: Have you installed any updates recently? Customer: Yes, up to date... had an upda… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Just got billed for something purchased in Canada...no
just got billed for something purchased in Canada...no clue...did not buy anything John McMeekin(###) ###-#### … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I put in my visa account, i got a email to verify email
i got a email to verify email address its say enter your apple id and password ***** verify whats, I got that in my Gmail … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
help! I sent in a question 6 hours ago and was sent a message
help! I sent in a question 6 hours ago and was sent a message from Jesse that he had answered my question. I did not receive any answer. I have sent two other messages to this effect. If the answer wa… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I have this invoice but have not received product or know what
I have this invoice but have not received product or know what the product is? The billing and shipping address is the same, but shipping should go toXXXXX #501, Pawtucket, RI. Pleas advise. Sincerely… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x