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It won’t take my ID or my I won’t take my Apple ID and I…

Customer Question
It won’t take my...

It won’t take my ID or my I won’t take my Apple ID and I changed it back in February. Password

Technician's Assistant: When did you last change your password ***** Apple ID?

I’m trying to use my Apple ID. I keep getting wrong password ***** wrong ID number.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, my Apple ID isn’t working.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think I’ve been hacked?

Submitted: 2 months ago.Category: Mac
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Answered in 4 minutes by:
5/28/2018
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Can you describe your issue in more detail please?

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Customer reply replied 2 months ago
Send me an email?
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

I beg your pardon?

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Customer reply replied 2 months ago
I’ve ok’d the money, I need an answers!!!
Customer reply replied 2 months ago
It seems like I’m not getting anywhere with you guys just give me my money back and I’ll try to do it myself!
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Actually right now I need an answer from you.

I need more details on your issue. Why do you think you have been hacked? Where are you trying to use the ID and what message are you getting?

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Customer reply replied 2 months ago
I don’t understand why he can’t call me my phone is it busy?
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Again I need more details on your issue. Why do you think you have been hacked? Where are you trying to use the ID and what message are you getting?

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Customer reply replied 2 months ago
No U HAVE DONE ENOUGH,I'LL CALL BACK
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

I'm not sure what you mean. We seem to be having a communication issue and you are not answering any of my questions.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Customer reply replied 2 months ago
It says we have your answer but.I get nothing
Customer reply replied 2 months ago
No I'm fed up with bull
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I am sorry for the inconvinence, I am trying to reset the password ***** your apple ID. If you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Customer reply replied 2 months ago
Stop texting me!!
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