Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Just wondering if that mac cleanup thing is okay to use.

Customer Question
Just wondering if that...

Just wondering if that mac cleanup thing is okay to use

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Looking

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

El capitan? is that right

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of...I just think I need to do some...maintenance or some type of cleanup...

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
5/28/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Mac Cleanup. I've only just come online now and would like to assist you with your question.

What app?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 2 months ago
do not want remote...is that mac cleanup thing safe to use and approved by apple
Customer reply replied 2 months ago
no..if I have to pay..no thank you it was a question...and I'll go to the store and ask apple...please refundmy $5
Customer reply replied 2 months ago
will you be refunding my $5?
Customer reply replied 2 months ago
are you still there?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have iMac 24" (Early 2009) OS 10.9.5. I downloaded the
I have iMac 24" (Early 2009) OS 10.9.5. I downloaded the latest OS but it won't play on my computer. Can I down load something with 10.11 or later OS ? I need that to run turbo Tax … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hoo hoo hoo. Hackers have been going at me..... 10.6.3.
Well, I called up the number of the people who shut my computer down, to whit;(###) ###-####… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just upgraded from Snow Leopard to El Capitan and need to
I just upgraded from Snow Leopard to El Capitan and need to update iPhoto - … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I would like to update my system from 10.6.8 to 10.7. can I
I would like to update my system from 10.6.8 to 10.7. can I do that and if so, how? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
What is the best os to use on a 2008 MacBook 13-inch, 2.4
What is the best os to use on a 2008 MacBook 13-inch, 2.4 ghz, intel core 2 duo? … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I am experiencing constant pop ups, I really dont know much
Mike I really dont know much about this pc but i was wondering if there is sone kind of anti virus I could put on it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a MacBook Pro purchased in May or June 2010. I am
I have a MacBook Pro purchased in May or June 2010. I am running OS X version 10.6.8....I have a gmail account and they keep giving me warnings about my OS being out of date. I don't really need to ha… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
OK, I have the data moved to my imac. I need to reinstall El
OK, I have the data moved to my imac.I need to reinstall El Capitan. It will not let me from utility.I should be able to format from there. Because mac will not send out an el capitan disc it complica… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have Capitan os version 10.11.6 and it appears to not
I have Capitan os version 10.11.6 and it appears to not support the Canon MX310 printer anymore … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a mac, version 10.6.8. I would like to have it
i have a mac, version 10.6.8 . I would like to have it updated if possible. I don' think I could do it. I would like to talk to someone about it. Stephen Yates… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a mac book air with Outlook 2011 at 14.6.0 running El
Hi i have a mac book air with Outlook 2011 at 14.6.0 running El Capitan 10.11.5 with 23k emails and 19k sent. I am getting repeat downloads of 937 emails with some duplicates in the sent folder. Outlo… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
URGENT. I am in the process of downloading El Capitan. I
URGENT. I am in the process of downloading El Capitan. I currently have OSX 10.8.5. I hope I am not making a mistake. Will the upgrade screw up my Skype, whatsapp, my headphones & other apps. DO YOU T… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have an issue with iMovie being able to render pictures
hello. I have an issue with iMovie being able to render pictures into my projects... for some reason pictures aren't being recognized anymore … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Our iMac is working fine, but we can no longer get a
Our iMac is working fine, but we can no longer get a connection to Facebook. I think our system upgrade is current, and we have access to Facebook from other computers. So the problem seems to be with… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Mac OS is Version 10.7.5 what is latest version, and how
My Mac OS is Version 10.7.5 what is latest version, and how can I get it? LEN kinder ***@******.***… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm running el capitan 15" mid 2014 MB pro. I routinely
HI. I'm running el capitan 15" mid 2014 MB pro. I routinely would go into terminal and run command sudo update_dyld_shared_cache -force as I had read that it can help keep proc efficient. The last few… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Just upgraded to El Capitan on my Apple Mac mini. The Yahoo
Just upgraded to El Capitan on my Apple Mac mini. The Yahoo mail is extremely slow. Any fixes please?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I just installed El Capitan and now my secondary monitor is
Hey Richard, I just installed El Capitan and now my secondary monitor is not detected. I've tried the DETECT DISPLAY while holding the OPTION key down but it does nothing. The display was working fine… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x