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Trying to send pictures on my IPHONE ERROR MESSAGE ABOUT…

Customer Question
Trying to send pictures...

Trying to send pictures on my IPHONE ERROR MESSAGE ABOUT IMESSAGE NOT SET UP .HOWEVER CANNOT LOG INT TO USE APPLE ID EITHER SO THINK MAYBE I NEED TO RESET PASSWORD ***** YOU HELP?

Technician's Assistant: When did you last change your password ***** Apple ID?

I CANT REMEMBER WHEN TRUTHFULLY ITS BEEN A WHILE

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO I THOUGHT THIS SITE IS WHERE I START

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

JUST NEEDED TO KNOW IF PASSWORD ***** WILL HELP WITH I MESSAGE PROBLEM

Submitted: 2 months ago.Category: Mac
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Answered in 3 minutes by:
5/28/2018
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
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Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Yes it sounds like a password ***** is exactly what you need to get past this issue.

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac, iPhone, or iPad using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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Customer reply replied 2 months ago
i do have same apple id for phone and iMac
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Can you tell me what version of iOS you are currently running on the iPhone, please?

From the Home screen;

tap Settings

tap General

tap About

On the About screen, look for the "Version" information. Please let me know what it says.

Thanks,

John

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