Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am being asked to subscribe to apple by zoosk subscription…

Customer Question
I am being asked...

I am being asked to subscribe to apple by zoosk subscription for 38$ and it wants my apple password, also I get a warning on my I-phone about my Apple ID is being used to sign in to a device in Chicago IL

Technician's Assistant: When did you last change your password ***** Apple ID?

I think about 4-6 months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so I just don't wanna be charged this 38.99 that they want

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
5/28/2018
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your iphone apps. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago

Where are you getting that pop up about zoosk from on your phone?

Make sure you are not subscribed to zoosk for a free trial using this link

https://help.zoosk.com/hc/en-us/sections/201602816-Subscriptions-and-Payments

If the app is on your phone:

Tap and wiggle. After you tap and hold any icon, the apps wiggle, and the X lets you delete them. Deleting apps on an iOS device is simple: Just tap and hold any app icon until all the icons start wiggling. You'll notice that many, if not most of them, have a little X at the top left corner.

Do NOT click that reset your password. There is a scam going online right now for apple that when you make that change, it infiltrates your account.

You can go to a browser on another device and log into your apple account. Try your password *****

Use this to make sure no one is in your account.

https://support.apple.com/en-us/HT205064

Then secure your account using this article:

https://support.apple.com/en-us/HT201303

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,001
2,001 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I got charged again for one itune on my bill this month.
hi i got charged again for one itune on my bill this month. Last momth i was also charged and previous times before for one song. I did not buy any itunes. the last time i purchased an iTunes was last… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am being changed $14.06 for something that is on this
Hi - I am being changed $14.06 for something that is on this month's bill and others. What is that for? Also, I have two charges for .99 cents. What are those for. My name is*****: What kind of Apple … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Well I keep getting charged $39.99 every 2 weeks on my debit
Well I keep getting charged $39.99 every 2 weeks on my debit card, and I don't know what it's for. That's like $80 a month coming out of my checking account, & I don't know what it's for. Any correcti… read more
Micky
Micky
Lead Systems Administrator
High School or GED
99 satisfied customers
My bill over the past few months has included debit for
My bill over the past few months has included debit for charges nevr r made. We have 2 phones and 2 tables each is either iPhone or Android. Charges are from iPhone ho re do I get the erroneous charge… read more
Micky
Micky
Lead Systems Administrator
High School or GED
99 satisfied customers
I don't have an apple device. Received an email from Apple
I don't have an apple device. Received an email from Apple stating that someone used my apple ID to sign in and subscribe to an account and it wasn't me … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
When I enter my Apple ID and password my smart phone 6 won't
when I enter my Apple ID and password ***** smart phone 6 won't allow me to open … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I”m having trouble signing in; I need to cancel an APP
I”m having trouble signing in; I need to cancel an APP subscription & my current I'd is not being accepted … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
What am I getting for Apple iTunes $1.05 per month. I'm not
What am I getting for Apple iTunes $1.05 per month … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Why am I being over charged for two(2) apps. Every month I'm
Why am I being over charged for two(2) apps. Every month I'm being charged $5.99 each for “ Colorfy and Coloring book for me” . I tried deleting them but I'm still being charged. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I tunes is taking 14.99 out of my Chase checking account
I tunes is taking 14.99 out of my Chase checking account every month. What did I buy? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have been charged 11.99 and this will be monthly. I do not
I have been charged 11.99 and this will be monthly. I do not wish to have this service. Please canx immediately thank you … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Last month, i received an email informing me that I had
Last month, i received an email informing me that I had signed up for Apple Music Membership --- Order ID MN2H85V942 and document # 155191957836 for a total of $9.99. It appears that this is a monthly… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I want to discontinue 2 apps I am being charged for. I have
I want to discontinue 2 apps I am being charged for … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I want to cancel my iTunes subscription. I don't know -- it
I don't know -- it shows up on my credit card every month … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Ii subscribe to Apple Music, I have Apple Music on my
Ii subscribe to Apple Music, I have Apple Music on my IPhone, Ii should have. Apple Music on all my devices, however. When I attempt to access it on my IPad Pro. I am required to get. Another subscrip… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I just added a trial subscription on my Ipad Mini. Can I
Hi, I just added a trial subscription on my Ipad Mini. Can I access Apple music on multiple devices? If so, how do I access from my MacBook Pro. I have added a few songs to my library on the Ipad, but… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I want to discontinue i tunes from Apple. Windows 10. None.
I want to discontinue i tunes from Apple JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: Windows 10 JA: Have you installed any updates recen… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I have an I phone 6 on which I subscribed to LinkedIn
I have an I phone 6 on which I subscribed to LinkedIn "Premium" one month free and the 59.95/month auto renewal. I want to cancel the subscription and auto renewal before the 1 month is up. I gave my … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x