Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

After having my iPhone for several years, only now

Customer Question
After having my iPhone...

After having my iPhone for several years, only now requesting it’s requesting I enter password ***** move forward. I’ve tried my best with a password ***** no avail and now my phone is locked. Can you help me?

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't recall ever changing my password ***** my iPhone (I just can’t remember it).

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how would I go about it?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

It would be great to get my password ***** and move forward. I’ll provide my home phone number if it makes more sense to call me directly.., my number is(###) ###-####

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
5/28/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

May I have your Apple ID so that I can check for the password ***** options from my side?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad that I haven't used for several months now I
I have an iPad that I haven't used for several months now I want to use it but I don't know the 6 number password. What can I do. Is it possible to erase everything except pictures and start? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,308 satisfied customers
Unauthorized update. iPhone now locked and is requesting my
Unauthorized update. iPhone now locked and is requesting my Apple ID. Not sure how to proceed … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a hacker that has a disguise on his phone number his
I have a hacker that has a disguise on his phone number his phone number comes in and lays an app on my phone the copies everything about my Apple phone and causes it to act very strange this is my bo… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My I phone 7 plus was lost but on my new I phone 8 plus I
My I phone 7 plus was lost but on my new I phone 8 plus I know it's location but can't remember the two factor passcode. I am totally not computer savvy and I think I accidentally put my new phone in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have lost my iPad and can't get in and don't know the
I have lost my iPad and can't get in and don't know the password ***** apple id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
TouchID is not woking on my iPhone 6s. Several days after
TouchID is not woking on my iPhone 6s. Several days after updating to iOS 11.3 it stopped recognizing my fingers and phone started to freeze. Now each time after rebooting it I got message ‘can't acti… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot remember my Apple ID. I changed my email password
I changed my email password ***** but I've never changed the Apple ID that I can remember. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My phone has gone on to Activation Lock for no reason had my
My phone has gone on to Activation Lock for no reason had my 4s since new my name is***** phone number is ***** it won't except my passwords hope you can help I am sending this on my l pad my email***… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Ahhhhh....it requested I update all my apps. When I did? It
Ahhhhh....it requested I update all my apps. When I did? It wants me to login in my password, I can't remember. Then it asked me to verify an email phone number that is not mine...thanks for coming to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I got a new iPhone X today and need to download from the
I got a new iPhone X today and need to download from the Cloud. I can't remember my apple password. Can you help me reset? … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My wife's iPhone had to have a factory reset and now she
My wife's iPhone had to have a factory reset and now she can't remember her apple password … read more
Cris
Cris
62 satisfied customers
I have an iphone5 (don't remember if it's a C or s-think C)
I have an iphone5 (don't remember if it's a C or s-think C) I've upgraded a couple of times and when I got my 8 they told me at USCellular that I could still use my 5 for FaceTime etc with my grandchi… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My iPhone has gone completely black. It rings, but I can't
My iPhone has gone completely black. It rings, but I can't answer … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I changed my passcode and password today because my dauywas
Hi. I changed my passcode and password ***** because my dauywas getting into my phone. Now I've lost the paper I wrote them down on!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying log into my iPhone. I chose a WiFi network and I
Hi Mike, I'm trying log into my iPhone. I chose a WiFi network and I get in. However it is asking for password. I don't remember setting up a pass word, and I've tried several I thought I might of use… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My iphone 4 has gone grey and is asking for language,
Hi there, my iphone 4 has gone grey and is asking for language, country, network etc and I can't go out of it and use my phone at all....… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Ive had this on my iDisk for as long as Ive had the iDisk,
I've had this on my iDisk for as long as I've had the iDisk, under my Home Page file something called “Frameless Large (Black) iMovie” And I can't delete it, I can't open it or anything; what the heck… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x