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Customer Question
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An error occurred while retrieving your messages. Try again..// I keep getting this when I ask to find recent messages from my daughter, Sherrie.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

OSX Yosemite 10.10.5 Apple

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

OSX Yosemite 10.10.5

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

About one month or more..I use Safari browser

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I recently bought a cable to get my HP Envy printer to print since the WIFI didn't work.

Submitted: 2 months ago.Category: Mac
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Answered in 54 minutes by:
5/28/2018
Mac Support Specialist: Ugo A, Computer Software Engineer replied 2 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Mac
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good afternoon,

My name is***** to clarify, are you using your browser to check emails from a website ? Or are you using an application on your computer that should be downloading emails onto your computer for you to read ?

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Category: Mac
Satisfied Customers: 72
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