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It wont let me go into the system to operate my apps. I dont…

Customer Question
It wont let me...

It wont let me go into the system to operate my apps. I dont remember my apple id, or pass word

Technician's Assistant: When did you last change your password ***** Apple ID?

I dont remember, I only had my Ipad for two years, never had any problems

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 2 months ago.Category: Mac
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Answered in 1 hour by:
5/28/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Customer reply replied 2 months ago
Thank you ***** went to the Apple store they fix it
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard
Richard, Apple Software Engineer
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