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Apple movie not ordered by me!!! See order Mmyxodmt8. Just…

Customer Question
Apple movie not ordered...

Apple movie not ordered by me!!!

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Please see order Mmyxodmt8

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just noticed

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Need to cancel the order

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
5/27/2018
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

You can view purchases and request a refund, if needed, using any web browser.

Go to Apple's problem reports page: http://reportaproblem.apple.com/

Login with your Apple ID user name (typically your email address) and password.

Select the appropriate tab: all, music, movies, TV shows, apps, or books.

Select Report a Problem to the right of the purchase you wish to receive a refund for.

Click on Choose Problem and select your problem from the menu.

Enter details about your problem and then click Submit.

App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request. If you have any questions, let me know.

John

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Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

Hello,

do you still need assistance with this issue? I would be glad to help further. Otherwise, if you could please rate to close out this session that would be much appreciated.

John

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