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I can’t purch anything. I have an iPad Air 2 and a iPhone…

Customer Question
I can’t purch anything ...

I can’t purch anything

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have an iPad Air 2 and a iPhone 6pluse

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I just change my apple id

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It’s saying my Apple ID has been disabled

Submitted: 2 months ago.Category: Mac
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Answered in 1 hour by:
5/27/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

In this case you can try to reset the password ***** your Apple ID by clicking this link https://iforgot.apple.com/password/verify/appleid and provide your Apple ID and click continue and then follow onscreen instructions in order to reset the password ***** your Apple ID.Please let me know if it works for you.

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Customer reply replied 2 months ago
It’s still not helping me
Customer reply replied 2 months ago
No thank you and please don’t bill my card your 5 dollars I cant download your app so their for you can’t help me
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

I am sorry for the inconvenience caused if you will provide me your Apple ID I will try to reset your password ***** my side?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 2 months ago

If still you do not wish to continue .You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-**** and can regarding the charges.

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