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Cant use Safari or preview app. Do you know what

Customer Question
Hi, Cant use Safari...

Hi, Cant use Safari or preview app. Do you know what "HW_CreateNetwork" is doing in my startup item folder?

Technician's Assistant: When did you last update Safari?

Very long time. Old os i have. Laptop is from 2007 :)

Technician's Assistant: What have you tried so far with your Safari?

It will not start. When starting it is thinking until i force quit.

Submitted: 2 months ago.Category: Mac
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Answered in 16 minutes by:
5/27/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 2 months ago
Hi, yes I do. The machine froze wen establishing contact with you. This was yesterday.
The harddisk is a SSD and was replased in 2013 i think. I use Mac OS X 10.7.5 (11G63) and do not think i can use something newer. I can not use preview (spacebar) on PDF and picture format. Safare craches or wont respond.
Customer reply replied 2 months ago
Hi, I am a bit confused, I already payed for the support yesterday.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

You have not paid for support for this issue today.

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Customer reply replied 2 months ago
the payment yesterday is not valid today?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Please contact customer service to resolve this issue. 1(###) ###-####/strong>

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Customer reply replied 2 months ago
I can not let anyone in to this machine withe remote assistance. Can you think of anyting i can check? I have used diskwarrior and tech tool from a bootable disk but this time they did not save me :)
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

I would suggest a reinstall.

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Customer reply replied 2 months ago
OK thank you!
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

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Category: Mac
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