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I tried to make a purchase in the Potter game and it said my…

Customer Question
I tried to make...

I tried to make a purchase in the Harry Potter game and it said my purchase didn’t go through. I should contact Apple support.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone S8 plus. Just bought it last week splayed OS, O guess.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Just happened this morning. Fine yesterday.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Oh did not know you were Mac tech. I need iTunes I think

Submitted: 2 months ago.Category: Mac
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Customer reply replied 2 months ago
Haven’t tried anything. Don’t know what is wrong.
Customer reply replied 2 months ago
Are you still there?
Customer reply replied 2 months ago
The msg I got said to contact www.apple.com/support/itunes/ww is that you or did I just waste $40?
Customer reply replied 2 months ago
I guess I just wasted $40.
Answered in 3 hours by:
5/27/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 2 months ago
No, thank you. I called Apple Support and they fixed the problem.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Thank you for the update!

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Customer reply replied 2 months ago
Problem has been fixed
Customer reply replied 2 months ago
No longer need help. Thank you.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Cheers!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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