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Firstly, I am not that computer literate....I purchased this…

Customer Question
Firstly, I am not...

Firstly, I am not that computer literate....I purchased this comp (Mac) approx 09/17. I had trend micro virus on it that exp yesterday. I noticed that I had a Norton anti virus that I hadn't used so I put the number into the computer. The number came back saying there was something wrong and to call a 1800 Norton number which I did. I got some Indian fellow that told me my comp was full of viruses and that for $299 he could fix it. I declined. my friend just told me that that was a scam and that apple wouldn't let a virus get on my comp...what should I do

Technician's Assistant: Which Trend Micro product do you have?

Trend mico internet security 10

Technician's Assistant: What have you tried so far with your Trend Micro software?

Nothing, it exp yesterday and today I tried to put this Norton 360 on that I hadn't activated and thats when all the probs started. Is it true that if you have an apple comp you don't need to have an external virus protection

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, but I am worried that maybe the Norton people did something to my comp as I foolishly let them remote me , they mentioned the word alureon

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/27/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about security. I've only just come online now and would like to assist you with your question.

Do you want me to run a check on your system remotely?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
no remote at the moment
Customer reply replied 2 months ago
can you just tell me am I
comprimised
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Ok. I would suggest you use Malware Bytes.

https://www.malwarebytes.com/mac/

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