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Its not the TV. Im trying to install the LG Ultra Slim

Hi! Its not the...

Hi! Its not the TV. Im trying to install the LG Ultra Slim Oartable DVD Writer GP65 on my mac, and it doesn't recognize it.

Technician's Assistant: What version of iTunes are you using to sync your Mac?

12.7.4.76

Technician's Assistant: When did you last reboot?

What do you mean? my computer?

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Answered in 5 minutes by:
5/27/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about DVD install. I've only just come online now and would like to assist you with your question.

What Mac are you installing it on?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 2 months ago
Hi!
Macbook pro 10.11.6
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed. $39? The drive was like $ 20....this is ridiculous! I'll figure it out. Thanks anyway. Cheers!

If the drive was $20 it is likely because it was $20 and does not work with Apple devices. The super drive that Apple sold for this purpose was $100.

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Customer reply replied 2 months ago
Yup, that might be the case, although it said that the drive, LG GP65, works with Mac, so why won’t it?

Their website says only Mac OS X(10.7.5)

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You are much past that...

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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed. $39? The drive was like $ 20....this is ridiculous! I'll figure it out. Thanks anyway. Cheers!
Bummer... why can't it ever be easy? Thanks! I'll call it quits for now. Have a great weekend, hope you have some time of to smell the roses....

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed. $39? The drive was like $ 20....this is ridiculous! I'll figure it out. Thanks anyway. Cheers!
Bummer... why can't it ever be easy? Thanks! I'll call it quits for now. Have a great weekend, hope you have some time of to smell the roses....
Yup, 5* you got, and deserve it!
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