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We have 2 ipads here that location services does not work in…

Customer Question
We have 2 ipads...

We have 2 ipads here that location services does not work in any app? iPhone is ok also android phone loc is ok. have tried everything, reset network and all location settings on and allowed. any ideas?

Technician's Assistant: Which software or app can I help with?

Google earth or Maps.me both do not work for location, also weather channel app.

Technician's Assistant: What have you tried so far with your software?

Checked all location serv settings, all on. reset network settings, power off, etc.

Submitted: 2 months ago.Category: Mac
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Answered in 6 hours by:
5/26/2018
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
still not working, has not for a few weeks or more
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Did you turn on location services?

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Customer reply replied 2 months ago
Have another answer, Apple issue?
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Did you turn on location services?

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Customer reply replied 2 months ago
all is on
, Checked, reset network, tried everything I can find on research, nothing works
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Factory reset?

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Customer reply replied 2 months ago
Factory reset all? Have only done reset on network
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Yes, factory reset everything.

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Customer reply replied 2 months ago
Ok , will try it and get back, can not do at this moment.
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

OK take your time

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Customer reply replied 2 months ago
Thanks, ***** ***** in a bit and get back, thanks
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

You're welcome!

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Customer reply replied 2 months ago
Did factory reset of all and still the same. Nothing findds location, earth, maps, weather, tides, no apps. All location settings on and allowed. What next?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Customer reply replied 2 months ago
did full reset and no help, no location on anything.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Does the iPad have cellular data? If not are you using location services on it on Wifi or without wifi?

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Customer reply replied 2 months ago
No cell, WiFi only.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

What are the serial numbers of the iPads?

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Customer reply replied 2 months ago
Mine is DMPQ7B84G5VW, can get other one but bought together
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

What is your OS version?

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Customer reply replied 2 months ago
11.3.1 on both up to date
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Have you searched for location services in settings?

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Customer reply replied 2 months ago
Have checked all, all are on and allowing apps unless there is a hidden one somewhere? Even the auto update on date, time and region do not work
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

I have that same iPad. I am not certain why yours does not work. Did you restore from a backup or as new?

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Customer reply replied 2 months ago
I did not restore, just fact reset. Both work Ed fine til last few months. Worked fine in FLA in March. Can be something with this location in Maine? iPhone and Android phone work fine here. Also my HP desk top is fine for location. Just the iPads? Frustrating?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

I would suggest restoring your iPad.

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Customer reply replied 2 months ago
Is it backed up automatically?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

You will not want to restore from a backup

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Customer reply replied 2 months ago
Restore from what? Erase all content and settings? Start all over?
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Restore the iPad on a computer through iTunes to factory defaults.

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Customer reply replied 2 months ago
May as well buy a new one!
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

That won't change anything if you restore from the backiup

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Customer reply replied 2 months ago
Don't think I have a backup
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Again. I repeat you do not need a back up and even if you had one you could not use it.

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Customer reply replied 2 months ago
Confused, you said restore on a computer thru iTunes? Not at all familiar with that or iTunes.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Do you have a computer with iTunes on it?

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Customer reply replied 2 months ago
I will check later, may have it on one, not sure. Will look and get back later, thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Ok

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